AltiGen Communications, Inc. MaxCS 7.0 Upgrade Guidelines Page 3 of 5
• In Call Routing – On the In Call Routing Configuration page, the GUI has been updated. The pull-down
menus have been widened, so that the choices are easier to read.
• Trace Collector – On the Trace Collector page, the title “Time Range” has been renamed to “Time of
Incident.”
• Seat License Management – The Client Seat License Management page has been updated. The licenses in
the License Types list are now listed in alphabetical order, making it easier for you to find a given license.
• MaxCall Configuration – The MaxCall Configuration pane has been updated. It now includes a Close
button near the bottom of the panel.
• Diagnostic Menu – The choices on the Diagnostic menu have been changed. The Shut Down Switching
and the Local IP Dialing Table choices have been removed, since they are no longer needed. In addition, a
new choice has been added to the Diagnostic menu: AltiGen Network Log. This shortcut is a quick way to
open the AltiGen Network Log Viewer.
Other Enhancements—MAXCS Release 7.0 includes some additional updates.
• Call Handling – Release 7.0 includes a new Workgroup option for Group RNA/Logout Handling. The new
option, Group Queue, forwards incoming workgroup calls to the workgroup queue if all agents are logged
out or if a call to an agent is not answered.
With this setting, when agents log back in they can begin accepting queued calls.
• Voicemail/Recording Throttle – To help avoid the risk of running out of disk space, MAXCS now will check
the available disk space before allowing users to leave voicemail or record calls.
If the available space on the hard disk is less than 10% of the total space, the system will warn the user
that the disk is almost full, and the voicemail or recording will not be recorded.
Users can adjust the default threshold, 90%, by updating a registry entry.
• Hyper-V – Hyper-V is supported in this release.
• Polycom IP phone behind NAT – For supported Polycom IP phones, MAXCS now supports those
conference phones behind NAT. Refer to the MAXCS 7.0 Polycom IP Phone Configuration Guide.
• MaxCommunicator support for Outlook 2013 – The client application MaxCommunicator now supports
Outlook 2013.
• MaxAgent support for Outlook 2013 – The client application MaxAgent now supports Outlook 2013.
• Exchange 2013 – Release 7.0 supports Exchange 2013 integration.
• SIP Options – Release 7.0 includes the ability to configure SIP Trunks to send SIP OPTIONS messages to a
SIP Trunk provider as a “keep alive’ signal, to verify that SIP trunks are available.
• Disk-space checking – A new built-in throttle checks the amount of available disk space before allowing
users to record a call. If the available space on the hard disk is less than 10% of the total space, the system
will warn the caller that there is not enough room to record the call, and the call will not be recorded.
• License file – Release 7.0 comes with a different license file.
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