01-4.5VoiceInternetDataShaping the Future of Converged CommunicationsAltiWareTMOE 4.5System Administration & Installation Manual
Table of ContentsAltiWare OE System Installation & Administration Manual ixCHAPTER 10AutoAttendantConfiguration ... 241Planningi
Software InstallationAltiWare OE System Administration Manual 71Software Installation• Approved licenses are indicated by a green check mark and willd
License Activation and Registration Process72 AltiWare OE System Administration Manual12. The next web page continues the registration by initiating a
Software InstallationAltiWare OE System Administration Manual 73Software InstallationSetup will create or update an “exctl” file in \altiserv\db\.13.
License Activation and Registration Process74 AltiWare OE System Administration ManualThe licenses that have just been validated will appear in the li
Software InstallationAltiWare OE System Administration Manual 75Software Installation3. <Optional - you may add licenses here OR during online regi
License Activation and Registration Process76 AltiWare OE System Administration Manual7. On the AltiGen Software License Registration web page, click
Software InstallationAltiWare OE System Administration Manual 77Software Installation9. The next web page allows for inputting of Customer and Install
License Activation and Registration Process78 AltiWare OE System Administration ManualClick Add More Keys to add more licenses, or click Next to regis
Software InstallationAltiWare OE System Administration Manual 79Software Installation• Approved licenses are indicated by a green check mark and willd
License Activation and Registration Process80 AltiWare OE System Administration Manual13. The next web page continues the registration by initiating a
Table of Contentsx AltiWare OE System Installation & Administration ManualCHAPTER 14DataandInternetIntegration ... 267NetworkPr
Software InstallationAltiWare OE System Administration Manual 81Software Installation16. Click Refresh to update the License Information window. Anyne
Shutting Down AltiServ when Changing or Adding Hardware82 AltiWare OE System Administration ManualTo install AltiAdmin on a non-AltiServ PC for the fi
Software InstallationAltiWare OE System Administration Manual 83Software Installation1. Using the AltiAdmin application System Data Management functio
AltiWare Uninstall84 AltiWare OE System Administration Manuala. Run AltiAdmin and select Services System DataManagement to run the data management uti
Software InstallationAltiWare OE System Administration Manual 85Software InstallationDowngrading from AltiWare OE 4.0 to OE 3.5 or lower requires that
Software Installation Troubleshooting86 AltiWare OE System Administration ManualSoftware Installation TroubleshootingUse this table for troubleshootin
Software InstallationAltiWare OE System Administration Manual 87Software InstallationSetup cannot append the AltiServpath because your existing system
Software Installation Troubleshooting88 AltiWare OE System Administration Manual
AltiWare OE System Installation & Administration Manual 89Getting AroundAltiAdminCHAPTER4Getting Around AltiAdminAltiAdmin: the AltiWare OE Admini
AltiAdmin: the AltiWare OE Administrator90 AltiWare OE System Installation & Administration ManualThe AltiWare Administrator Main WindowOnce you r
Table of ContentsAltiWare OE System Installation & Administration Manual xiCHAPTER 15UsingTAPI ... 305SystemRequ
Getting Around AltiAdminAltiWare OE System Installation & Administration Manual 91Getting AroundAltiAdminGetting AroundAltiAdminThe Main Menu The
AltiAdmin: the AltiWare OE Administrator92 AltiWare OE System Installation & Administration ManualLogout and login. Click the light blue monitor a
Getting Around AltiAdminAltiWare OE System Installation & Administration Manual 93Getting AroundAltiAdminGetting AroundAltiAdminThe View WindowsAs
The View Windows94 AltiWare OE System Installation & Administration ManualExtension View WindowHere’s an example of an Extension View window, whic
Getting Around AltiAdminAltiWare OE System Installation & Administration Manual 95Getting AroundAltiAdminGetting AroundAltiAdminThe Reset button r
The View Windows96 AltiWare OE System Installation & Administration ManualThe radio button to the left of each trunk location is green when the tr
Getting Around AltiAdminAltiWare OE System Installation & Administration Manual 97Getting AroundAltiAdminGetting AroundAltiAdminCall Log View Wind
Logging In98 AltiWare OE System Installation & Administration ManualThe information you see, which is for currently active calls, is as follows.Th
Getting Around AltiAdminAltiWare OE System Installation & Administration Manual 99Getting AroundAltiAdminGetting AroundAltiAdminTo log out, click
Stopping the AltiGen Switching Service100 AltiWare OE System Installation & Administration Manual
Table of Contentsxii AltiWare OE System Installation & Administration ManualCHAPTER 19Basic&AdvancedCallRouter... 347BasicC
AltiWare OE System Installation & Administration Manual 101SystemConfigurationCHAPTER5System ConfigurationThe System Configuration functions provi
Setting General Parameters102 AltiWare OE System Installation & Administration ManualSetting General ParametersThe General tab is the default wind
System ConfigurationAltiWare OE System Installation & Administration Manual 103SystemConfigurationSystemConfigurationManager Extension Type the sy
Setting a System Number Plan104 AltiWare OE System Installation & Administration ManualSetting a System Number PlanThe System Number Plan defines
System ConfigurationAltiWare OE System Installation & Administration Manual 105SystemConfigurationSystemConfigurationAccessing the Number PlanTo a
Setting a System Number Plan106 AltiWare OE System Installation & Administration ManualAssigning Trunk, IP Trunk, & Route AccessYou can use tr
System ConfigurationAltiWare OE System Installation & Administration Manual 107SystemConfigurationSystemConfigurationTrunk AccessUsually, 9 is use
Setting Business Hours108 AltiWare OE System Installation & Administration ManualSetting Business HoursThe Business Hours tab contains group boxes
System ConfigurationAltiWare OE System Installation & Administration Manual 109SystemConfigurationSystemConfigurationSet the business schedule par
Routing Calls on Holidays110 AltiWare OE System Installation & Administration ManualTo access Holiday Routing settings, select System Configuratio
AltiWare OE System Installation & Administration Manual xiiiLiabilitiy & WarrantyLiability & WarrantyLimitation of LiabilityExcept for per
System ConfigurationAltiWare OE System Installation & Administration Manual 111SystemConfigurationSystemConfigurationConfiguring System Speed Dial
Defining System Call Restrictions112 AltiWare OE System Installation & Administration ManualEditing Speed Dial EntriesTo add or edit an entry, dou
System ConfigurationAltiWare OE System Installation & Administration Manual 113SystemConfigurationSystemConfigurationNote: The dialing restriction
Defining System Call Restrictions114 AltiWare OE System Installation & Administration ManualSetting Toll Call PrefixesAltiWare uses the Toll Call
System ConfigurationAltiWare OE System Installation & Administration Manual 115SystemConfigurationSystemConfigurationEnabling Hop Off for Tie Trun
Creating Account Codes116 AltiWare OE System Installation & Administration ManualTo access the Account Code window, select System Configuration...
System ConfigurationAltiWare OE System Installation & Administration Manual 117SystemConfigurationSystemConfigurationSetting up Call ReportsYou ca
Setting up Call Reports118 AltiWare OE System Installation & Administration ManualTo set up Call Reports, select System Configuration... on theMan
System ConfigurationAltiWare OE System Installation & Administration Manual 119SystemConfigurationSystemConfigurationInternal (Local) Logging of C
Setting up Call Reports120 AltiWare OE System Installation & Administration Manual:Example:• Retain Records issetto60days• Save db is selected• Re
xiv AltiWare OE System Installation & Administration ManualFCC Requirements1. The Federal Communications Commission (FCC) has establishedRules whi
System ConfigurationAltiWare OE System Installation & Administration Manual 121SystemConfigurationSystemConfigurationBackup files are dated and re
Setting up Call Reports122 AltiWare OE System Installation & Administration ManualTo enable CDR collection to the local drive, select External CDR
System ConfigurationAltiWare OE System Installation & Administration Manual 123SystemConfigurationSystemConfigurationTo enable RTM data collection
Managing Messages124 AltiWare OE System Installation & Administration ManualManaging MessagesThe Messaging function provides for setting basic par
System ConfigurationAltiWare OE System Installation & Administration Manual 125SystemConfigurationSystemConfigurationSetting Message Notification
Managing Messages126 AltiWare OE System Installation & Administration ManualSetting Message Recording Options Set message recording parameters:Par
System ConfigurationAltiWare OE System Installation & Administration Manual 127SystemConfigurationSystemConfigurationSetting E-mail Messaging Opti
Setting Area Code Toll Definitions128 AltiWare OE System Installation & Administration Manual• 10 Digit Dialing. Local calls that require dialing
System ConfigurationAltiWare OE System Installation & Administration Manual 129SystemConfigurationSystemConfigurationYou can type an area code alo
Defining an IP Dialing Table130 AltiWare OE System Installation & Administration ManualUse Caution Before Changing the Dialing LengthThe dialing l
Liability & WarrantyAltiWare OE System Installation & Administration Manual xvEquipment Attachment Limitations - Industry CanadaNOTICE: The Ca
System ConfigurationAltiWare OE System Installation & Administration Manual 131SystemConfigurationSystemConfigurationSetting the Location ID Digit
Configuring DNIS Routing132 AltiWare OE System Installation & Administration ManualConfiguring DNIS RoutingWhen an incoming call comes through a t
System ConfigurationAltiWare OE System Installation & Administration Manual 133SystemConfigurationSystemConfigurationTo access DNIS routing, selec
Using a Tenant Table134 AltiWare OE System Installation & Administration ManualDefining the RoutingAfter adding an entry, you define it by first s
System ConfigurationAltiWare OE System Installation & Administration Manual 135SystemConfigurationSystemConfigurationTo access the Tenants window,
Using a Tenant Table136 AltiWare OE System Installation & Administration ManualTo assign extensions to tenant IDs:1. Select Extension Configuratio
System ConfigurationAltiWare OE System Installation & Administration Manual 137SystemConfigurationSystemConfigurationTo change the extension-to-te
Creating Distribution Lists138 AltiWare OE System Installation & Administration ManualFigure 19. Distribution List window, System ConfigurationDef
System ConfigurationAltiWare OE System Installation & Administration Manual 139SystemConfigurationSystemConfigurationSetting Logout Reason CodesIn
Setting Logout Reason Codes140 AltiWare OE System Installation & Administration Manual
xvi AltiWare OE System Installation & Administration ManualPort Identification, Facility Interface, and Service Order CodesThe following tables li
AltiWare OE System Installation & Administration Manual 141Board ConfigurationCHAPTER6Board ConfigurationBoard attributes and functions are access
Using the Triton Resource Board142 AltiWare OE System Installation & Administration ManualUsing the Triton Resource BoardThe Triton Resource Board
Board ConfigurationAltiWare OE System Installation & Administration Manual 143Board ConfigurationUse the Board Configuration window for the Quantu
Configuring the Triton Analog Station Board144 AltiWare OE System Installation & Administration ManualConfiguring the Triton Analog Station BoardD
Board ConfigurationAltiWare OE System Installation & Administration Manual 145Board ConfigurationConfiguring the Triton Analog Trunk LS/GS and LS
Configuring the Triton Analog Trunk LS/GS and LS Boards146 AltiWare OE System Installation & Administration ManualDouble click the board’s icon in
Board ConfigurationAltiWare OE System Installation & Administration Manual 147Board ConfigurationConfiguring the Triton VoIP BoardVoice over IP fo
Configuring the Triton VoIP Board148 AltiWare OE System Installation & Administration ManualPCI Plug and PlayTriton VoIP boards fit into standard
Board ConfigurationAltiWare OE System Installation & Administration Manual 149Board Configuration• The Jitter Buffer should be adjusted according
Configuring the Triton VoIP Board150 AltiWare OE System Installation & Administration ManualNetwork Using NATIf you plan to connect to your AltiSe
Liability & WarrantyAltiWare OE System Installation & Administration Manual xviiStart ServicesDisruption of NetworkIf any Quantum or Triton bo
Board ConfigurationAltiWare OE System Installation & Administration Manual 151Board ConfigurationSetting Up an AltiServ-to-AltiServ IP NetworkTwo
Configuring the Triton VoIP Board152 AltiWare OE System Installation & Administration Manualthe Number of Dialed Digits to “None.” Refer to “Defin
Board ConfigurationAltiWare OE System Installation & Administration Manual 153Board ConfigurationThe Board Configuration button invokes the Triton
Configuring the Triton T1/PRI Board154 AltiWare OE System Installation & Administration Manualprotocol for real-time applications used to transpor
Board ConfigurationAltiWare OE System Installation & Administration Manual 155Board ConfigurationFor information on how to install Triton T1/PRI b
Configuring the Triton T1/PRI Board156 AltiWare OE System Installation & Administration ManualDNIS, Caller ID - DTMF (Dual Tone Multi-Frequency)Ph
Board ConfigurationAltiWare OE System Installation & Administration Manual 157Board ConfigurationPRI Service Request InformationWhen ordering PRI
Configuring the Triton T1/PRI Board158 AltiWare OE System Installation & Administration ManualDNIS Digits:canbe3to10digitsCSU/DSU RequirementsThe
Board ConfigurationAltiWare OE System Installation & Administration Manual 159Board ConfigurationFigure 9. Triton T1 Configuration dialog boxThis
Configuring the Triton T1/PRI Board160 AltiWare OE System Installation & Administration ManualTriton T1 Configuration - Triton T1/PRI Dialog BoxDo
xviii AltiWare OE System Installation & Administration ManualImportant Safety Instructions• Read all of the instructions before attempting to oper
Board ConfigurationAltiWare OE System Installation & Administration Manual 161Board ConfigurationHDLC Failure - NOHDLC FRAMESHDLC = High levelData
Configuring the Triton T1/PRI Board162 AltiWare OE System Installation & Administration ManualReading the StatisticsThe Statistics is an informati
Board ConfigurationAltiWare OE System Installation & Administration Manual 163Board Configuration• Xmt Frame Slips - Transmit Frame Slips counter
Configuring the Triton T1/PRI Board164 AltiWare OE System Installation & Administration ManualT1 ClockingDepending on the configuration of the T1
Board ConfigurationAltiWare OE System Installation & Administration Manual 165Board ConfigurationSetting up T1 or PRI Channels on the Triton T1/PR
Configuring the Triton T1/PRI Board166 AltiWare OE System Installation & Administration ManualSetting the ISDN PRI Switch ModeIf you select a Span
Board ConfigurationAltiWare OE System Installation & Administration Manual 167Board ConfigurationSelecting Span Types• CAS - select this option to
Configuring the Triton T1/PRI Board168 AltiWare OE System Installation & Administration ManualConfiguring an ISDN Numbering PlanThe ISDN Numbering
Board ConfigurationAltiWare OE System Installation & Administration Manual 169Board ConfigurationFor each class, select the type of number/numberi
Configuring the Triton T1/PRI Board170 AltiWare OE System Installation & Administration ManualSelect one of the following TEI settings:• Default s
AltiWare™ OEVersion 4.5System Installation andAdministration ManualRevised 07/2002 4403-0001-4.5
Liability & WarrantyAltiWare OE System Installation & Administration Manual xix— Lock the wall box-switch in the off position.— Attach a DO NO
AltiWare OE System Installation & Administration Manual 171Trunk ConfigurationCHAPTER7Trunk ConfigurationTrunk attributes and parameters are set u
172 AltiWare OE System Installation & Administration ManualHowever you open the Trunk Configuration window, the General windowappears.Figure 2. Ge
Trunk ConfigurationAltiWare OE System Installation & Administration Manual 173Trunk ConfigurationConfiguring One or Multiple TrunksTo customize tr
Setting General Trunk Attributes174 AltiWare OE System Installation & Administration ManualDirection The trunk direction can be Outgoingonly, Inco
Trunk ConfigurationAltiWare OE System Installation & Administration Manual 175Trunk ConfigurationDescription Descriptive information such as the c
Setting General Trunk Attributes176 AltiWare OE System Installation & Administration ManualQuantum Trunk PropertiesTo configure a Quantum channel,
Trunk ConfigurationAltiWare OE System Installation & Administration Manual 177Trunk ConfigurationQuantum Trunk General ConfigurationParameter Desc
Setting General Trunk Attributes178 AltiWare OE System Installation & Administration ManualTrunk SeizureConfirmationSelect from:• Enable Dial Tone
Trunk ConfigurationAltiWare OE System Installation & Administration Manual 179Trunk ConfigurationTriton Analog Trunk LS/GS and LS PropertiesTo con
Setting General Trunk Attributes180 AltiWare OE System Installation & Administration ManualImpedanceThe resistance of electrical current toalterna
xx AltiWare OE System Installation & Administration Manualsubject to the conditions set out in them. Any other usage willINVALIDATE this approval.
Trunk ConfigurationAltiWare OE System Installation & Administration Manual 181Trunk ConfigurationTriton VoIP Trunk ConfigurationTo configure a Tri
Setting General Trunk Attributes182 AltiWare OE System Installation & Administration ManualThe primary configuration for the Triton VoIP is the H.
Trunk ConfigurationAltiWare OE System Installation & Administration Manual 183Trunk ConfigurationDebugging the Triton VoIP ConfigurationClick the
Setting General Trunk Attributes184 AltiWare OE System Installation & Administration ManualThe following are the parameters for the Triton T1 Conf
Trunk ConfigurationAltiWare OE System Installation & Administration Manual 185Trunk ConfigurationIncomingsequenceSelect up to five incoming symbol
Setting General Trunk Attributes186 AltiWare OE System Installation & Administration ManualCaller ID and DID Incoming Sequence ExampleThe followin
Trunk ConfigurationAltiWare OE System Installation & Administration Manual 187Trunk ConfigurationIncoming Call RoutingTo set incoming call routing
Outgoing Call Blocking188 AltiWare OE System Installation & Administration ManualOutgoing Call Blocking To set outgoing call blocking for a trunk,
AltiWare OE System Installation & Administration Manual 189Extension andWorkgroupConfigurationCHAPTER8Extension and WorkgroupConfigurationThere ar
190 AltiWare OE System Installation & Administration Manual• Notification—preferences and options for voice mail notifications.• Restrictions—exte
Liability & WarrantyAltiWare OE System Installation & Administration Manual xxiFor a host or other expansion card fitted in the host, using or
Extension and Workgroup ConfigurationAltiWare OE System Installation & Administration Manual 191Extension andWorkgroupConfigurationThe Apply To… b
SettingupExtensions192 AltiWare OE System Installation & Administration Manual:Figure 1. General window, Extension ConfigurationAdding New Extensi
Extension and Workgroup ConfigurationAltiWare OE System Installation & Administration Manual 193Extension andWorkgroupConfiguration2. Type in an E
SettingupExtensions194 AltiWare OE System Installation & Administration ManualA valid password cannot be the same as its extension number and must
Extension and Workgroup ConfigurationAltiWare OE System Installation & Administration Manual 195Extension andWorkgroupConfiguration• Description—O
SettingupExtensions196 AltiWare OE System Installation & Administration ManualChanging the Extension Location or TypeChanging the TypeThe type of
Extension and Workgroup ConfigurationAltiWare OE System Installation & Administration Manual 197Extension andWorkgroupConfigurationImportant: If y
SettingupExtensions198 AltiWare OE System Installation & Administration ManualFigure 3. VoIP Codec Configuration windowTo set the codec of an IP e
Extension and Workgroup ConfigurationAltiWare OE System Installation & Administration Manual 199Extension andWorkgroupConfigurationTo set the code
SettingupExtensions200 AltiWare OE System Installation & Administration ManualWhile the IP extension is logged in, the user can activate the physi
xxii AltiWare OE System Installation & Administration ManualPower FailureIn the event of a power failure, the first telephone extension on each ca
Extension and Workgroup ConfigurationAltiWare OE System Installation & Administration Manual 201Extension andWorkgroupConfigurationConfigure the f
SettingupExtensions202 AltiWare OE System Installation & Administration ManualYou can also access this window by double-clicking a span in Channel
Extension and Workgroup ConfigurationAltiWare OE System Installation & Administration Manual 203Extension andWorkgroupConfigurationConfigure the f
Establishing Workgroup Membership204 AltiWare OE System Installation & Administration Manual• The first step is creating a workgroup pilot number,
Extension and Workgroup ConfigurationAltiWare OE System Installation & Administration Manual 205Extension andWorkgroupConfigurationAdding Extensio
Establishing Workgroup Membership206 AltiWare OE System Installation & Administration ManualTo remove extension(s) from a workgroup:1. Click the e
Extension and Workgroup ConfigurationAltiWare OE System Installation & Administration Manual 207Extension andWorkgroupConfigurationWorkgroup Ring
Establishing Workgroup Membership208 AltiWare OE System Installation & Administration ManualTo open the Extension view of the Workgroup window:1.
Extension and Workgroup ConfigurationAltiWare OE System Installation & Administration Manual 209Extension andWorkgroupConfigurationTo remove workg
Setting up Station Speed Dialing210 AltiWare OE System Installation & Administration ManualTo set the extension Inter Call Delay time:1. Check the
Liability & WarrantyAltiWare OE System Installation & Administration Manual xxiiiInstructions for Hardwired Earth Connection1. A supplementary
Extension and Workgroup ConfigurationAltiWare OE System Installation & Administration Manual 211Extension andWorkgroupConfigurationTo work with Sp
Setting the Mailbox Options212 AltiWare OE System Installation & Administration Manualcomprises of 9 (trunk access code), 1 (long distance prefix)
Extension and Workgroup ConfigurationAltiWare OE System Installation & Administration Manual 213Extension andWorkgroupConfigurationTo work with ma
Setting the Mailbox Options214 AltiWare OE System Installation & Administration ManualDisabling a MailboxWhen you disable a mailbox, the normal gr
Extension and Workgroup ConfigurationAltiWare OE System Installation & Administration Manual 215Extension andWorkgroupConfigurationSetting Mailbox
Setting Message Notification Options216 AltiWare OE System Installation & Administration ManualFigure 11. Notification window, Extension Configura
Extension and Workgroup ConfigurationAltiWare OE System Installation & Administration Manual 217Extension andWorkgroupConfigurationSetting the Typ
Configuring Calling Restrictions218 AltiWare OE System Installation & Administration ManualSetting Notification TimingYoucansetthetypeofdelaydetec
Extension and Workgroup ConfigurationAltiWare OE System Installation & Administration Manual 219Extension andWorkgroupConfigurationTo work with ex
Setting Answering Options220 AltiWare OE System Installation & Administration Manual• Allow Internal/Local Calls AND Restrict Other Calls by Allow
xxiv AltiWare OE System Installation & Administration Manualinstallation of extension cards does not result in non-conformance tothe Safety Requir
Extension and Workgroup ConfigurationAltiWare OE System Installation & Administration Manual 221Extension andWorkgroupConfigurationYou can use App
Setting Answering Options222 AltiWare OE System Installation & Administration ManualA One Hop Limit to Call Forwarding for a Transferred CallThere
Extension and Workgroup ConfigurationAltiWare OE System Installation & Administration Manual 223Extension andWorkgroupConfiguration•ToaPaging Trun
Setting Answering Options224 AltiWare OE System Installation & Administration ManualEnabling “Do Not Disturb”This is not available for workgroup p
Extension and Workgroup ConfigurationAltiWare OE System Installation & Administration Manual 225Extension andWorkgroupConfigurationEnabling One Nu
Configuring One Number Access226 AltiWare OE System Installation & Administration ManualNote: When this option is enabled, a single workgroup can
Extension and Workgroup ConfigurationAltiWare OE System Installation & Administration Manual 227Extension andWorkgroupConfigurationTo configure ON
Configuring One Number Access228 AltiWare OE System Installation & Administration ManualIf you select this last option, Enabled based on the follo
Extension and Workgroup ConfigurationAltiWare OE System Installation & Administration Manual 229Extension andWorkgroupConfigurationSpecifying Forw
Setting Up Monitor Lists230 AltiWare OE System Installation & Administration Manual• If you add an extension (1001, for example) that belongs toWo
Liability & WarrantyAltiWare OE System Installation & Administration Manual xxvHow Long the Warranty Is EffectiveAll AltiGen Communications pr
Extension and Workgroup ConfigurationAltiWare OE System Installation & Administration Manual 231Extension andWorkgroupConfigurationTo add members
Setting Up Monitor Lists232 AltiWare OE System Installation & Administration Manual
AltiWare OE System Installation & Administration Manual 233Out Call RoutingConfigurationCHAPTER9Out Call Routing ConfigurationOut Call Routing Con
Working with Route Definitions234 AltiWare OE System Installation & Administration ManualAccessing Out Call Routing ConfigurationTo access Out Cal
Out Call Routing ConfigurationAltiWare OE System Installation & Administration Manual 235OutcallConfigurationOut Call RoutingConfigurationOut Call
Setting Default Routes236 AltiWare OE System Installation & Administration Manual• Member and Non Member TrunksUse this to define the trunks and t
Out Call Routing ConfigurationAltiWare OE System Installation & Administration Manual 237OutcallConfigurationOut Call RoutingConfigurationOut Call
Setting Dialing Pattern Routing238 AltiWare OE System Installation & Administration ManualSetting Dialing Pattern RoutingYou can use the Dialing P
Out Call Routing ConfigurationAltiWare OE System Installation & Administration Manual 239OutcallConfigurationOut Call RoutingConfigurationOut Call
Setting Dialing Pattern Routing240 AltiWare OE System Installation & Administration ManualExample: 10-Digit DialingA sample use of dialing pattern
xxvi AltiWare OE System Installation & Administration Manual1. Take or ship the product (shipment prepaid) to your AltiGen distributoror to AltiGe
AltiWare OE System Installation & Administration Manual 241Auto AttendantConfigurationCHAPTER10Auto Attendant ConfigurationAuto Attendants perform
242 AltiWare OE System Installation & Administration Manual1. Before you configure tasks for one or more Auto Attendants, youshould plan the entir
Auto Attendant ConfigurationAltiWare OE System Installation & Administration Manual 243Auto AttendantConfigurationAuto AttendantConfigurationExamp
244 AltiWare OE System Installation & Administration ManualAuto Attendant ID: 100, Phrase 10Main Menu for XYZ OfficeDigit Meaning Action1 Reserved
Auto Attendant ConfigurationAltiWare OE System Installation & Administration Manual 245Auto AttendantConfigurationAuto AttendantConfigurationAddin
Editing Auto Attendants246 AltiWare OE System Installation & Administration ManualSelect an ID in the drop-down list and type in a descriptive Nam
Auto Attendant ConfigurationAltiWare OE System Installation & Administration Manual 247Auto AttendantConfigurationAuto AttendantConfigurationConfi
Editing Auto Attendants248 AltiWare OE System Installation & Administration Manual• Prompt—select the prompt number that is to be played for incom
Auto Attendant ConfigurationAltiWare OE System Installation & Administration Manual 249Auto AttendantConfigurationAuto AttendantConfigurationColle
Editing Auto Attendants250 AltiWare OE System Installation & Administration ManualTo use the Collect Digits action:1. Selecting the Collect Digit
AltiWare OE System Installation & Administration Manual xxviiPrefacePreface: About This ManualThis guide is designed for dealers, administrators,
Auto Attendant ConfigurationAltiWare OE System Installation & Administration Manual 251Auto AttendantConfigurationAuto AttendantConfigurationPhras
Phrase Management252 AltiWare OE System Installation & Administration ManualRecording Custom PhrasesWhen you create custom phrases, you should kee
Auto Attendant ConfigurationAltiWare OE System Installation & Administration Manual 253Auto AttendantConfigurationAuto AttendantConfigurationUsing
Phrase Management254 AltiWare OE System Installation & Administration Manual
AltiWare OE System Installation & Administration Manual 255Additional SetupCHAPTER11Additional SetupThis section describes additional system featu
Audio Peripheral Configuration256 AltiWare OE System Installation & Administration ManualConfiguring Music On Hold and Recorded AnnouncementsCalle
Additional SetupAltiWare OE System Installation & Administration Manual 257Additional Setup3. Use the drop-down list to select the Quantum or Trit
Feature Tips258 AltiWare OE System Installation & Administration ManualFeature TipsEach time a user logs into the AltiGen Voice Mail System, the u
AltiWare OE System Installation & Administration Manual 259System DataManagementCHAPTER12System Data ManagementAltiWare System Data Management pro
Backing up Files260 AltiWare OE System Installation & Administration ManualBacking up FilesTo backup files immediately:1. Open the System Data Man
xxviii AltiWare OE System Installation & Administration ManualChapter13, System Report Management,describessystem managementreports on summary, tr
System Data ManagementAltiWare OE System Installation & Administration Manual 261System DataManagementSystem DataManagementScheduling BackupsYou c
Restoring Backed up Files262 AltiWare OE System Installation & Administration ManualRestoring Backed up FilesTo restore the backed up files:1. Ope
AltiWare OE System Installation & Administration Manual 263System ReportManagementCHAPTER13System Report ManagementAltiServ provides system manage
System Log264 AltiWare OE System Installation & Administration ManualThe system configuration summary data includes basic attributes onextensions,
System Report ManagementAltiWare OE System Installation & Administration Manual 265System ReportManagementSystem ReportManagementUse the Log Level
IP Cumulative Traffic Statistics266 AltiWare OE System Installation & Administration ManualThe difference between the IP Trunk Current Traffic Sta
AltiWare OE System Installation & Administration Manual 267Data and InternetIntegrationCHAPTER14Data and Internet IntegrationThis section describe
Network Protocol and Addressing268 AltiWare OE System Installation & Administration ManualTCP/IP - Transmission Control Protocol/Internet Protocol
Data and Internet IntegrationAltiWare OE System Installation & Administration Manual 269Data InternetIntegrationData and InternetIntegrationData a
Setting Up Email Service270 AltiWare OE System Installation & Administration ManualAltiWare provides users with the ability to record a voice anno
WARNING!Toll fraud is committed when individuals unlawfully gain access tocustomer telecommunication systems. This is a criminal offense.Currently, we
AltiWare OE System Installation & Administration Manual 1OverviewCHAPTER1AltiServ Office SolutionsThe AltiServ Office system solutions – AltiServ
Data and Internet IntegrationAltiWare OE System Installation & Administration Manual 271Data InternetIntegrationData and InternetIntegrationData a
Setting Up Email Service272 AltiWare OE System Installation & Administration Manual2. Click the Protocols tab, then double click on TCP/IP Protoco
Data and Internet IntegrationAltiWare OE System Installation & Administration Manual 273Data InternetIntegrationData and InternetIntegrationData a
Setting Up Email Service274 AltiWare OE System Installation & Administration Manualwindow. Be sure that Enable SMTP/POP3 Service (in the E-MailMes
Data and Internet IntegrationAltiWare OE System Installation & Administration Manual 275Data InternetIntegrationData and InternetIntegrationData a
SettingupanExchangeServer276 AltiWare OE System Installation & Administration Manual•EntertheIncoming Mail (POP3) Server address.•EntertheOutgoing
Data and Internet IntegrationAltiWare OE System Installation & Administration Manual 277Data InternetIntegrationData and InternetIntegrationData a
SettingupanExchangeServer278 AltiWare OE System Installation & Administration Manualthat you see two text boxes, Computer Name and Domain.Notedown
Data and Internet IntegrationAltiWare OE System Installation & Administration Manual 279Data InternetIntegrationData and InternetIntegrationData a
SettingupanExchangeServer280 AltiWare OE System Installation & Administration ManualTo check that all Exchange Server Services Have Started:1. Ope
2 AltiWare OE System Installation & Administration ManualAltiServ Office (Part# ALTI-OFFICE2A-R)The AltiServ Office solution is ideal for new inst
Data and Internet IntegrationAltiWare OE System Installation & Administration Manual 281Data InternetIntegrationData and InternetIntegrationData a
SettingupanExchangeServer282 AltiWare OE System Installation & Administration Manual4. Click the primary NT account and select Use Existing Accoun
Data and Internet IntegrationAltiWare OE System Installation & Administration Manual 283Data InternetIntegrationData and InternetIntegrationData a
SettingupanExchangeServer284 AltiWare OE System Installation & Administration ManualTo install Outlook 2000 to Corporate or Workgroup mode:1. Inst
Data and Internet IntegrationAltiWare OE System Installation & Administration Manual 285Data InternetIntegrationData and InternetIntegrationData a
SettingupanExchangeServer286 AltiWare OE System Installation & Administration Manual4. Click Reconfigure Mail Support… to open the E-mail ServiceO
Data and Internet IntegrationAltiWare OE System Installation & Administration Manual 287Data InternetIntegrationData and InternetIntegrationData a
SettingupanExchangeServer288 AltiWare OE System Installation & Administration ManualThis completes setting up AltiServ and Exchange server systems
Data and Internet IntegrationAltiWare OE System Installation & Administration Manual 289Data InternetIntegrationData and InternetIntegrationData a
SettingupanExchangeServer290 AltiWare OE System Installation & Administration ManualImportant:The Middle Initial field should be empty for Exchang
AltiServ Office SolutionsAltiWare OE System Installation & Administration Manual 3OverviewAltiServ PlatformsIn addition to the office suite of pro
Data and Internet IntegrationAltiWare OE System Installation & Administration Manual 291Data InternetIntegrationData and InternetIntegrationData a
SettingupanExchangeServer292 AltiWare OE System Installation & Administration ManualTo Test Message Delivery to Exchange:1. Leave a voice mail for
Data and Internet IntegrationAltiWare OE System Installation & Administration Manual 293Data InternetIntegrationData and InternetIntegrationData a
SettingupanExchangeServer294 AltiWare OE System Installation & Administration Manual• When checking the profiles using the mail icon in the contro
Data and Internet IntegrationAltiWare OE System Installation & Administration Manual 295Data InternetIntegrationData and InternetIntegrationData a
SettingupanExchangeServer296 AltiWare OE System Installation & Administration Manual2. Double-click AltiGen Switching Service COM Server to launch
Data and Internet IntegrationAltiWare OE System Installation & Administration Manual 297Data InternetIntegrationData and InternetIntegrationData a
SettingupanExchangeServer298 AltiWare OE System Installation & Administration ManualTo check that all Exchange Server Services Have Started:1. Ope
Data and Internet IntegrationAltiWare OE System Installation & Administration Manual 299Data InternetIntegrationData and InternetIntegrationData a
SettingupanExchangeServer300 AltiWare OE System Installation & Administration ManualFigure 24. Assigning permissions to the AltiWare serverCheckin
Key AltiServ Characteristics4 AltiWare OE System Installation & Administration ManualOverviewAltiServ™is a multi-application computer telephony pl
Data and Internet IntegrationAltiWare OE System Installation & Administration Manual 301Data InternetIntegrationData and InternetIntegrationData a
Exchange on Windows 2000302 AltiWare OE System Installation & Administration Manual1. Run Program> Exchange> System Manager>Server2. Righ
Data and Internet IntegrationAltiWare OE System Installation & Administration Manual 303Data InternetIntegrationData and InternetIntegrationData a
About AltiReach Configuration304 AltiWare OE System Installation & Administration ManualTo troubleshoot or double-check the server configuration:•
AltiWare OE System Installation & Administration Manual 305Using TAPICHAPTER15Using TAPIIf your office has an off-the-shelf application for callin
Installing TAPI Services306 AltiWare OE System Installation & Administration ManualClient• Windows 98, Windows NT 4.0 with Service Pack 6a or Wind
Using TAPIAltiWare OE System Installation & Administration Manual 307TAPIUsing TAPIChanging TAPI Configuration ParametersTo change TAPI Configurat
Changing TAPI Configuration Parameters308 AltiWare OE System Installation & Administration Manual
AltiWare OE System Installation & Administration Manual 309IP ExtensionsCHAPTER16Setting Up IP ExtensionsIP extensions communicate with the AltiSe
Configuration310 AltiWare OE System Installation & Administration Manual• Static IP address assigned to each extension configured for an IPconnect
OverviewAltiWare OE System Installation & Administration Manual 5Overview• Quantum Board - a telephony card that uses DSP technology toprovide tru
Setting Up IP ExtensionsAltiWare OE System Installation & Administration Manual 311IP ExtensionsFigure 1. General Window, Extension Configurationa
Configuration312 AltiWare OE System Installation & Administration ManualAltiView Integrated with NetMeetingAltiView (versions 4.0 and higher) prov
AltiWare OE System Installation & Administration Manual 313AltiWebCHAPTER17AltiWebAltiWare OE 4.5 integrates VoIP, Auto Attendant, and Microsoft I
314 AltiWare OE System Installation & Administration ManualInstalling AltiWebMake sure AltiWare OE Release 4.5 has been installed on the AltiServs
AltiWebAltiWare OE System Installation & Administration Manual 315AltiWeb6. Verify the physical location of the AltiWeb directory by right-clickin
AltiWeb Directory Structure316 AltiWare OE System Installation & Administration ManualApplet Subdirectory FilesThe Applet subdirectory contains sa
AltiWebAltiWare OE System Installation & Administration Manual 317AltiWebCollecting Form Data, IVR Data, and URL HistoryYou can configure AltiWeb
Tagging Pages for URL History318 AltiWare OE System Installation & Administration ManualScenario 1—Caller Data from Web PageThe following scenario
AltiWebAltiWare OE System Installation & Administration Manual 319AltiWeb3. The web caller enters the required information, then clicks the Submit
Tagging Pages for URL History320 AltiWare OE System Installation & Administration Manual5. If the call goes to an AltiAgent user, the Caller Data
Key AltiServ Characteristics6 AltiWare OE System Installation & Administration Manual• Additional T1/PRI boards can be added to meet larger system
AltiWebAltiWare OE System Installation & Administration Manual 321AltiWebCustomizing Contactaltigen.htmYou can use the Contactaltigen.htm page to
Tagging Pages for URL History322 AltiWare OE System Installation & Administration ManualScenario 2—Caller Data from Auto AttendantThe following sc
AltiWebAltiWare OE System Installation & Administration Manual 323AltiWeb3. The web caller enters the required information, then clicks the Submit
Tagging Pages for URL History324 AltiWare OE System Installation & Administration Manual5. The caller selects Sales, and the Customer ID window(cu
AltiWebAltiWare OE System Installation & Administration Manual 325AltiWeb8. If the call goes to an AltiAgent user, the Caller Data window showsFor
Tagging Pages for URL History326 AltiWare OE System Installation & Administration ManualCustomizing Contact.htmYou can use the Contact.htm page to
AltiWebAltiWare OE System Installation & Administration Manual 327AltiWeb<font face=Verdana><input type="text" name="Custo
Tagging Pages for URL History328 AltiWare OE System Installation & Administration ManualConfiguring Auto Attendant for Scenario 2Scenario 2 demons
AltiWebAltiWare OE System Installation & Administration Manual 329AltiWebConfiguring Auto AttendantNote: For detailed instructions, refer to Chapt
Tagging Pages for URL History330 AltiWare OE System Installation & Administration Manual4. Select 1-get digits.5. Make the following entries, and
OverviewAltiWare OE System Installation & Administration Manual 7Overviewand the third party client-server call control (such as call routingappli
AltiWebAltiWare OE System Installation & Administration Manual 331AltiWeb6. Select &-get digits.7. Make the following entries, then click Appl
Tagging Pages for URL History332 AltiWare OE System Installation & Administration Manual8. Select &-to extension.9. Make the following entries
AltiWebAltiWare OE System Installation & Administration Manual 333AltiWebTroubleshootingIf a web caller cannot connect and an error message displa
AltiWeb Security334 AltiWare OE System Installation & Administration ManualComputer viruses can penetrate a PC in many ways, network shares,emails
AltiWebAltiWare OE System Installation & Administration Manual 335AltiWebTo receive updates on the fly, Click on File menu and choose LiveUpdatean
AltiWeb Security336 AltiWare OE System Installation & Administration Manual
ToolsAltiWare OE System Installation & Administration Manual 337ToolsCHAPTER18ToolsAltiWare OE comes with the following tools for testing, diagnos
Extension Checker338 AltiWare OE System Installation & Administration ManualGenerally, an extension is considered secure if its password meets the
ToolsAltiWare OE System Installation & Administration Manual 339Tools3. Click Refresh. Extensions with the selected insecure characteristicswill a
MVIP Test Tool340 AltiWare OE System Installation & Administration ManualMVIP Test ToolThe MVIP Test Tool is a tool that detects one-way connectio
Key AltiServ Characteristics8 AltiWare OE System Installation & Administration Manualdestination extension on the system (Remote Call Forwarding).
ToolsAltiWare OE System Installation & Administration Manual 341Tools3. Search a particular DB folder by clicking the mouse cursor on thefolder, t
AltiDBReader342 AltiWare OE System Installation & Administration Manual• From - sets the desired start date to begin the search• To - sets the des
ToolsAltiWare OE System Installation & Administration Manual 343ToolsFor Workgroup DB searches, the Search window allows thefollowing search param
AltiDBReader344 AltiWare OE System Installation & Administration Manual6. To delete a DB folder, right-click on any DB folder (except “Current”)an
ToolsAltiWare OE System Installation & Administration Manual 345ToolsMultisite ConfiguratorMultisite Configurator is GUI-based tool designed to he
Multisite Configurator346 AltiWare OE System Installation & Administration Manual
Basic & Advanced CallRouterAltiWare OE System Installation & Administration Manual 347CallRouterCHAPTER19Basic & Advanced CallRouterBasic
Basic CallRouter348 AltiWare OE System Installation & Administration ManualTo Configure/Run Basic CallRouter:1. Launch CallRouter from Start>Pr
Basic & Advanced CallRouterAltiWare OE System Installation & Administration Manual 349CallRouterBasic CallRouter Customer RecordsTo create cus
Basic CallRouter350 AltiWare OE System Installation & Administration ManualCreating Customer RecordsTo create a customer record:1. Select Customer
OverviewAltiWare OE System Installation & Administration Manual 9Overview• Do Not Disturb - blocks all calls coming into a specific extension ands
Basic & Advanced CallRouterAltiWare OE System Installation & Administration Manual 351CallRouter4. Select a Target action for CallRouter to pe
Basic CallRouter352 AltiWare OE System Installation & Administration Manual5. (future release) Enter optional data to match against customer recor
Basic & Advanced CallRouterAltiWare OE System Installation & Administration Manual 353CallRouter• DNISCall Route Request DataThe “Call Router
Basic CallRouter354 AltiWare OE System Installation & Administration ManualCall Route Response DataThe “Call Route Response” message, sent from Ca
Basic & Advanced CallRouterAltiWare OE System Installation & Administration Manual 355CallRouter• The main window box displays the following w
Advanced CallRouter356 AltiWare OE System Installation & Administration ManualNote: The workgroup to which incoming trunk calls will be routed via
Basic & Advanced CallRouterAltiWare OE System Installation & Administration Manual 357CallRouterTo Configure/Run Advanced CallRouter:1. Launch
Advanced CallRouter358 AltiWare OE System Installation & Administration Manual4. In the Logon Info window, enter the Server Name and DefaultVirtua
Basic & Advanced CallRouterAltiWare OE System Installation & Administration Manual 359CallRouter• Add - opens a Custom Record dialog box, wher
Advanced CallRouter360 AltiWare OE System Installation & Administration ManualCall to Operator, Dial by Name, Collect Extension, DirectoryService,
Key AltiServ Characteristics10 AltiWare OE System Installation & Administration ManualOne Number Access (enhanced) - a feature that eliminates“tel
Basic & Advanced CallRouterAltiWare OE System Installation & Administration Manual 361CallRouter• If Callee Info contains - lets you select Ca
Advanced CallRouter362 AltiWare OE System Installation & Administration Manual• Tag name - for example, “password” (gathered from a responseto an
Basic & Advanced CallRouterAltiWare OE System Installation & Administration Manual 363CallRouter6. (future release) Enter optional data to mat
Advanced CallRouter364 AltiWare OE System Installation & Administration ManualCall Route Request DataThe “Call Router Request” message sent by Alt
Basic & Advanced CallRouterAltiWare OE System Installation & Administration Manual 365CallRouter• The main window box displays the following w
Advanced CallRouter366 AltiWare OE System Installation & Administration ManualWait Time in Queue, type in the desired minutes. (By default, theExt
Basic & Advanced CallRouterAltiWare OE System Installation & Administration Manual 367CallRouterAdditional Advanced CallRouter FeaturesBuildin
Advanced CallRouter368 AltiWare OE System Installation & Administration ManualDSN - BankAccountTable Name - AccountBalanceMatched Field Name - Cus
Basic & Advanced CallRouterAltiWare OE System Installation & Administration Manual 369CallRouterExample:You use virtual extension 700 to log i
Advanced CallRouter370 AltiWare OE System Installation & Administration ManualSimilarly, for Support, you create a rule as shown below.
Table of ContentsAltiWare OE System Installation & Administration Manual iiiLiability&Warranty...xiiiPreface:AboutT
OverviewAltiWare OE System Installation & Administration Manual 11Overview• Single Call Waiting - allows users to put an existing call on soft hol
Basic & Advanced CallRouterAltiWare OE System Installation & Administration Manual 371CallRouterIn the Monitor window, click Add to log on to
Advanced CallRouter372 AltiWare OE System Installation & Administration ManualIn the Monitor window, click Add to log on to Support, entering both
Basic & Advanced CallRouterAltiWare OE System Installation & Administration Manual 373CallRouterThe Monitor window shows that Call Router is l
Advanced CallRouter374 AltiWare OE System Installation & Administration Manual
AltiWare OE System Installation & Administration Manual 375Call AccountingReport FormatsAPPENDIXACall Accounting Report FormatsThis appendix ident
CDR Data Schema376 AltiWare OE System Installation & Administration ManualCDR Data SchemaTable 1: CDR Call FormatDatabaseElementDefinition Type Sp
Call Accounting Report FormatsAltiWare OE System Installation & Administration Manual 377Call AccountingReport FormatsCall AccountingReport Format
CDR Data Schema378 AltiWare OE System Installation & Administration ManualTargetType Type of line for anoutgoing callUBYTE 0=None1=Ext analog2=Ext
Call Accounting Report FormatsAltiWare OE System Installation & Administration Manual 379Call AccountingReport FormatsCall AccountingReport Format
CDR Data Schema380 AltiWare OE System Installation & Administration ManualExitState State when call isterminatedULONG (see boxed inset)Table 1: CD
Key AltiServ Characteristics12 AltiWare OE System Installation & Administration Manual• Flexible Wrapup Times and Inter Call Delays - can be used
Call Accounting Report FormatsAltiWare OE System Installation & Administration Manual 381Call AccountingReport FormatsCall AccountingReport Format
RTM Data Schema382 AltiWare OE System Installation & Administration ManualRTM Data SchemaTable 2: RTM Data FormatDatabaseElementDefinition Type Sp
Call Accounting Report FormatsAltiWare OE System Installation & Administration Manual 383Call AccountingReport FormatsCall AccountingReport Format
RTM Data Schema384 AltiWare OE System Installation & Administration ManualOutCallDurationDuration ofoutgoing calls(NumOutCall);from the time theca
Call Accounting Report FormatsAltiWare OE System Installation & Administration Manual 385Call AccountingReport FormatsCall AccountingReport Format
RTM Data Schema386 AltiWare OE System Installation & Administration ManualAgent DataNodeID Server ID(System ID)assigned to anAltiServ systemin Alt
Call Accounting Report FormatsAltiWare OE System Installation & Administration Manual 387Call AccountingReport FormatsCall AccountingReport Format
RTM Data Schema388 AltiWare OE System Installation & Administration ManualNodeID Server ID(System ID)assigned to anAltiServ systemin AltiAdminULON
Call Accounting Report FormatsAltiWare OE System Installation & Administration Manual 389Call AccountingReport FormatsCall AccountingReport Format
SMDR Reporting Format390 AltiWare OE System Installation & Administration ManualSMDR Reporting FormatBesides the CDR format, AltiServ reports tele
OverviewAltiWare OE System Installation & Administration Manual 13Overview• Multiple Queue Announcements - allows each workgroup to have itsown se
Call Accounting Report FormatsAltiWare OE System Installation & Administration Manual 391Call AccountingReport FormatsCall AccountingReport Format
SMDR Reporting Format392 AltiWare OE System Installation & Administration ManualFrom Extension AExtension A: 100Extension B: 111Outside #: 3210002
Call Accounting Report FormatsAltiWare OE System Installation & Administration Manual 393Call AccountingReport FormatsCall AccountingReport Format
SMDR Reporting Format394 AltiWare OE System Installation & Administration Manual5###toExtB(WGB,Virtual B) and VMmake callN/A6 Ext B S-transfer to
AltiWare OE System Installation & Administration Manual 395Registration andTechnical SupportAPPENDIXBRegistration & Technical SupportThis appe
Technical Support396 AltiWare OE System Installation & Administration ManualEnd User customers, please contact your Authorized AltiGen Dealer fort
Registration & Technical SupportAltiWare OE System Installation & Administration Manual 397Registration andTechnical SupportRegistration andTe
Registration Fax Form398 AltiWare OE System Installation & Administration ManualRegistration Fax Form Product Registration FormDATE:______________
AltiWare OE System Installation & Administration Manual 399GlossaryGlossaryAAC - Alternating Current.ADPCM - Adaptive Differential Pulse Code Modu
400 AltiWare OE System Installation & Administration ManualCentral Office (CO) - a switching system that connects lines to lines, lines totrunks,
Key AltiServ Characteristics14 AltiWare OE System Installation & Administration Manualthe number of rings configured, the system can direct the ca
AltiWare OE System Installation & Administration Manual 401GlossaryDC - direct current. The flow of free electrons in one direction with an electr
402 AltiWare OE System Installation & Administration ManualEthernet - a communications protocol used in local area networks to connectcomputers, t
AltiWare OE System Installation & Administration Manual 403Glossaryground start - a type of start signaling on a subscriber’s trunks in which the
404 AltiWare OE System Installation & Administration ManualLLanguage Server - allows the ability to record and play phrases in different foreignla
AltiWare OE System Installation & Administration Manual 405Glossarynetwork address - An identifier for a node, station, or unit of equipment in an
406 AltiWare OE System Installation & Administration ManualPPABX - Private Automatic Branch Exchange. A private branch exchange (PBX)that provides
AltiWare OE System Installation & Administration Manual 407GlossaryProtected subsystems - integral subsystems that perform important operatingsyst
408 AltiWare OE System Installation & Administration ManualSMTP - Simple Mail Transfer Protocol. Protocol for sending Internet email.station - any
AltiWare OE System Installation & Administration Manual 409GlossaryUUCA - Universal Communication Architecture.UPS - Uninterrupted Power Supply. A
410 AltiWare OE System Installation & Administration Manual
OverviewAltiWare OE System Installation & Administration Manual 15OverviewAutomated Attendant FeaturesThe Auto Attendant features provide quick an
AltiWare OE System Installation & Administration Manual 411IndexAAbout icon 92accessrestriction 19system 98access code 173account code 7ACD 24call
Index412 AltiWare OE System Installation & Administration Manualtime stamp 214answer options 223answeringworkgroup call handling 225applet subdire
IndexAltiWare OE System Installation & Administration Manual 413call park 10, 24system 10call parking 104call pickup 9workgroup 13call reports 117
Index414 AltiWare OE System Installation & Administration ManualCSU 156, 158CSU/DSU Requirements 156, 158cumulative IP traffic statistics 265curre
IndexAltiWare OE System Installation & Administration Manual 415calling options 218configurationapplytomultipleextensions 19definition 402DID numb
Index416 AltiWare OE System Installation & Administration Manualhelper applications 269holdmusic on hold 9Holiday Routine 101Holiday Routing 12hom
IndexAltiWare OE System Installation & Administration Manual 417log entries 97log level 265loginfirst time 98workgroup 14Login and Logout icons 92
Index418 AltiWare OE System Installation & Administration Manualdefinition 267, 404domain name 271email 270Internetservice provider 270local addre
IndexAltiWare OE System Installation & Administration Manual 419distinctive ringing 8do not disturb 9FSK-based messagewaiting 9music on hold 9One
Index420 AltiWare OE System Installation & Administration ManualRreadme.txt 39Realtime Transport Control Protocol(RTP/RTCP)definition 153recorded
Key AltiServ Characteristics16 AltiWare OE System Installation & Administration ManualAltiGen Voice Mail FeaturesThe AltiGen Voice Mail System is
IndexAltiWare OE System Installation & Administration Manual 421setting up 210business hours 108email 270LAN email 270server side 270system number
IndexAltiWare OE System Installation & Administration Manual 422service parameters 155service request information 155signaling protocol 184types o
IndexAltiWare OE System Installation & Administration Manual 423Trunk Configuration window 96trunk interfaceloop/ground/wink start 11Trunk Monitor
IndexAltiWare OE System Installation & Administration Manual 424multiple membership of 13multiple queueannouncements 13pilot number 189, 406silent
AltiWare OE System Installation & Administration Manual 425Readers Comment FormAltiWare OE Release 4.5System Installation and Administration Manua
426 AltiWare OE System Installation & Administration ManualCOMMENTS:Mail to:AltiGen Communications, Inc.47427 Fremont Blvd.Fremont, CA 94538OrCall
OverviewAltiWare OE System Installation & Administration Manual 17Overviewmessages and make other calls not associated with a message, all withone
Key AltiServ Characteristics18 AltiWare OE System Installation & Administration Manual• Zoomerang - allows users to listen to messages in the Alti
OverviewAltiWare OE System Installation & Administration Manual 19Overview• Mail Forwarding -allowsyoutoforwardmail(emailandvoicemail)to an SMTP-b
Key AltiServ Characteristics20 AltiWare OE System Installation & Administration ManualCall Detail Reporting (CDR) (enhanced) - the systemcollectsa
Table of Contentsiv AltiWare OE System Installation & Administration ManualSystemLimitations...35PowerRequirements
OverviewAltiWare OE System Installation & Administration Manual 21Overview• Split Area Code Support - allows you to identify area codes andprefixe
Key AltiServ Characteristics22 AltiWare OE System Installation & Administration Manual• AltiServ-to-AltiServ Networking Capability - multiple Alti
OverviewAltiWare OE System Installation & Administration Manual 23Overview•IP Port Support - AltiWare IP port density is increased to 78ports. The
Key AltiServ Characteristics24 AltiWare OE System Installation & Administration Manual• Call Transfer To and From IP Trunk (Blind & Supervised
OverviewAltiWare OE System Installation & Administration Manual 25Overviewhandle non-compliant comparisons and exceptions. Requires thepurchase of
Key AltiServ Characteristics26 AltiWare OE System Installation & Administration ManualQuickNet integration is added.An optional add-on recording f
OverviewAltiWare OE System Installation & Administration Manual 27OverviewOptional Kits•SDK 4.5 Tool Kit - offers a complete set of tools includin
Key AltiServ Characteristics28 AltiWare OE System Installation & Administration Manual
AltiWare OE System Installation & Administration Manual 29SystemRequirementsCHAPTER2System RequirementsHardware RequirementsAltiServ hardware requ
30 AltiWare OE System Installation & Administration ManualMinimum System RequirementsTo read the AltiAdmin online help, you must have a 4.0 or hig
Table of ContentsAltiWare OE System Installation & Administration Manual vCHAPTER 4GettingAroundAltiAdmin ... 89AltiAdmin: t
System RequirementsAltiWare OE System Installation & Administration Manual 31System InstallationSystemRequirementsSystemRequirementsUninterruptibl
32 AltiWare OE System Installation & Administration ManualFunctional SpecificationsQuantum BoardThe Quantum telephony board has the following func
System RequirementsAltiWare OE System Installation & Administration Manual 33System InstallationSystemRequirementsSystemRequirementsTriton VoIP Bo
34 AltiWare OE System Installation & Administration Manual• Before installing AltiWare OE: on the root directory of the AltiWareOE CD-ROM; this fi
System RequirementsAltiWare OE System Installation & Administration Manual 35System InstallationSystemRequirementsSystemRequirementsSystem Limitat
36 AltiWare OE System Installation & Administration ManualRecommended AltiServ System Configurations*Table 4. System Selection Guidelines*Individu
System RequirementsAltiWare OE System Installation & Administration Manual 37System InstallationSystemRequirementsSystemRequirementsOperating Envi
38 AltiWare OE System Installation & Administration ManualAltiWare Conference Resource LimitsThe following table defines conference resource limit
AltiWare OE System Administration Manual 39Software InstallationCHAPTER3Software InstallationThe AltiWare OE software is provided on a CD-ROM and cont
AltiWare as an NT Service40 AltiWare OE System Administration ManualAltiWare as an NT ServiceAltiWare components such as the switching, messaging agen
Table of Contentsvi AltiWare OE System Installation & Administration ManualSettingupCallReports ...117Internal(Local)
Software InstallationAltiWare OE System Administration Manual 41Software Installation• Third party applications. AltiWare OE must be installed before
Preparing to Install AltiWare OE42 AltiWare OE System Administration ManualInstalling AltiWare OE on Windows 2000• AltiWare OE 3.5 and later versions
Software InstallationAltiWare OE System Administration Manual 43Software InstallationSoftware License Activationand RegistrationWith AltiWare OE 4.5,
Registration44 AltiWare OE System Administration ManualOnce registered, system keys have license keys associated with them. Alllicense keys are indivi
Software InstallationAltiWare OE System Administration Manual 45Software InstallationCompletion of the final step of this process generates an activat
Upgrades46 AltiWare OE System Administration ManualUpgradesPrevious release software licenses will not work with AltiWare OE 4.5. OE4.5 will require a
Software InstallationAltiWare OE System Administration Manual 47Software InstallationNew InstallationBefore New InstallationNote: TritonT1 Rev A1/A2 o
To Begin New Installation48 AltiWare OE System Administration ManualIf your machine is a stand-alone server, you need to login as a localadministrator
Software InstallationAltiWare OE System Administration Manual 49Software Installation10. Setup will check AltiGen boards on your system.Note: Setup wi
To Begin New Installation50 AltiWare OE System Administration Manual14. Setup will use the following disk drives as noted for PostOffice,AltiDB and Al
Table of ContentsAltiWare OE System Installation & Administration Manual viiBoardInstallation...152Troubleshooting
Software InstallationAltiWare OE System Administration Manual 51Software Installation15. Setup allows you to select the components you wish to install
To Begin New Installation52 AltiWare OE System Administration Manual17. Setup will perform the following:• Install Microsoft Data Access Components• I
Software InstallationAltiWare OE System Administration Manual 53Software Installation20. Setup is complete. Reboot the system to finish the installati
Before Upgrade54 AltiWare OE System Administration ManualUpgrading AltiWare OENote: TritonT1 Rev A1/A2 or VoIP Rev A1/A2 boards are not supportedin OE
Software InstallationAltiWare OE System Administration Manual 55Software InstallationVoIP Board UpgradeWhen you upgrade to AltiWare OE 4.5, all 8-port
To Begin Upgrade56 AltiWare OE System Administration Manual•OntheNT desktop, Open the Control Panel and double-clickServices.2. Highlight AltiGen Swit
Software InstallationAltiWare OE System Administration Manual 57Software Installation8. Setup will retrieve logon information to determine if the user
To Begin Upgrade58 AltiWare OE System Administration ManualSub-step 1A:No Registered Licenses - If no licenses are registered, you will seethe followi
Software InstallationAltiWare OE System Administration Manual 59Software Installationa) Provide the activated license file - if you select this option
To Begin Upgrade60 AltiWare OE System Administration ManualYou may choose the following options:a) Provide the activated license file - If you select
Table of Contentsviii AltiWare OE System Installation & Administration ManualSettingupStationSpeedDialing...210SettingtheMai
Software InstallationAltiWare OE System Administration Manual 61Software Installation.c) Activate license now - if you select this option and click Ne
To Begin Upgrade62 AltiWare OE System Administration Manual14. Setup is creating the user account.15. Setup will use the following disk drives as note
Software InstallationAltiWare OE System Administration Manual 63Software Installation16. Setup allows you to select the components you wish to install
To Begin Upgrade64 AltiWare OE System Administration Manual18. Setup will perform the following:• Install Microsoft Data Access Components• Install Al
Software InstallationAltiWare OE System Administration Manual 65Software Installation20. Setup will complete, whether or not the MVIP test passes, if
License Activation and Registration Process66 AltiWare OE System Administration Manual• Sessions. AltiWare OE includes a single session license. You m
Software InstallationAltiWare OE System Administration Manual 67Software Installation3. <Optional - you may add licenses here OR during online regi
License Activation and Registration Process68 AltiWare OE System Administration Manual6. Click the Proceed to Online Registration button.7. The next w
Software InstallationAltiWare OE System Administration Manual 69Software InstallationFor the Customer Information and Installer Information sections,
License Activation and Registration Process70 AltiWare OE System Administration ManualClick Add More Keys to add more licenses, or click Next to regis
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