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AltiGenIP‐PBXFeature
Overview
AltiGen’s focus is on delivering world class VoIP communications solutions which meet all of your
business requirements.AltiGen’s IP PBX servers are a completely integrated unified communications
platformforbusinesseslookingtostayaheadofthetechnologycurve.
BenefitsofAltiGen’sVoIPServerTechnology

Easilyscaledinbothsizeandcapability
withsupportfor55000users
Simplifiedextensionandmultisite
administration
Unifiedcorporateappearanceover
multiplelocations
IndustrystandardIntel®serversand
Microsoft®operatingsystems
Concurrentsupportforlegacyanalogand
newerVoIPSIPphones
Investmentprotectionfromavailable
ServicePlanoptions
AltiGen’s distributed architecture applications can
be deployed in a single location or distributed
across multiple offices with centralized
administration providing a single unified
appearance of your system with complete feature
transparency.
AltiGen’spowerfulcommunicationssolutions
offerthefollowingcapabilities:

IPDesktopPhones
MeetMeConferenceBridge
WindowsSoftPhoneClient
AutoAttendant
IVR
Voicemail/UnifiedMessaging
CallCenterapplications
AutomaticCallDistribution
CallRecording
OutboundDialer
CallReporting
AudioConferencing
OperatorConsole
WindowsAdministration

IntegratedCallCenter
AltiGen’scosteffectiveyetpowerfulcallcenter
applicationautomaticallyrouteinboundcallstotheright
person or department first time, every time.Route calls by Caller ID, DNIS, Agent Availability,
CustomerPriority,andmore.TheintegratedCallCenterSupervisormoduleallowsyoutostayincontrol,
monitoringlines,queuesandworkgroupsevenmonitor,coachandjoin
callstomaximizethemember
serviceexperience.
WhyAltiGen?
Withmorethan10,000customersworldwide,andSMBmarketfocus,AltiGenistheclearleaderinSMB
IPPBX’sexclusivelydeployedontheMicrosoftplatform.TheintegratedAltiGenandMicrosoftsolution
enables companies to truly enjoy a complete, integrated Unified Communications
experience.No
matter how a company’s customers’ and employees’ choose to communicate, Altigen and Microsoft
havethesolution.
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Inhaltsverzeichnis

Seite 1 - Overview

AltiGenIP‐PBXFeatureOverviewAltiGen’s focus is on delivering world class VoIP communications solutions which meet all of yourbu

Seite 2

AltiGenIP‐PBXFeatureOverviewReady/Not Ready ‐ agent can set state to “ready” (#90) or“notready”(#91)toinformthesystemwhether

Seite 3

AltiGenIP‐PBXFeatureOverviewAutoAttendantFeaturesThe AA features provide quick and courteous processing ofall incoming calls. An

Seite 4

AltiGenIP‐PBXFeatureOverviewPress“0”OptionforExtensioninVoiceMail‐allowsacallerto press “0” while listening  to an extension

Seite 5

AltiGenIP‐PBXFeatureOverviewSystemandAdministrationFeaturesAAConfigurationFileExport‐letsyouexportyourcompleteAAconfigurationto

Seite 6

AltiGenIP‐PBXFeatureOverviewDNIS Name Display and Routing over IP Tie Trunk ‐ allowsfor DNIS information to be transferred to

Seite 7

AltiGenIP‐PBXFeatureOverviewMulti‐SiteVoIPManagementEnterpriseManagerVoIPdomain‐whennetworkingmultipleAltiGensystemsfromdifferent

Seite 8

AltiGenIP‐PBXFeatureOverviewUnifiedMessagingExchangeIntegration‐providesmessagesynchronizationbetweenMAXCSandaMicrosoftExchangese

Seite 9

AltiGenIP‐PBXFeatureOverviewUnifiedCommunicationsAltiGen’sIP‐PBXintegrationwithMicrosoftExchangeServer2007aimstobreakdown the tra

Seite 10

AltiGenIP‐PBXFeatureOverviewTrueMobilityforYourWorkforceManymanufacturesaretouting“Mobility”asthelatestbuzzword.However,allmob

Seite 11

AltiGenIP‐PBXFeatureOverviewMicrosoftWindows®basedMaxCommunicatorClientMCC,aWindowsPCbasedclientapplication,bringsquickandeff

Seite 12

AltiGenIP‐PBXFeatureOverviewIntegratedCallCenterAltiGen’scosteffectiveyetpowerfulcallcenterapplicationautomaticallyrouteinboundc

Seite 13

AltiGenIP‐PBXFeatureOverviewStandardIP‐PBXFeaturesAccountCodes‐allowstheusertoinputanaccountcodeoneach call to track teleph

Seite 14

AltiGenIP‐PBXFeatureOverviewDirectory Name Announcement ‐ the extension user’sdirectory name will be announced to the caller bef

Seite 15

AltiGenIP‐PBXFeatureOverviewMulti‐lingualsupport‐supportsmultiplesetsofsystemandcustomlanguagephrases.Upto9differentsetsoflan

Seite 16

AltiGenIP‐PBXFeatureOverviewAdvanceCallDistributionFeaturesAdvanced Queue Management Application ‐ enablesadvancedqueuingoptions:

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