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Advanced Call Router
Advanced Call Router Manual 5
Advanced Call Router Route Rules
To create route rules that will be used to route calls, select
Operation>Route Rule to open the Route Rule List window. This
window also allows you to view existing route rules, and modify/delete
route rules.
Add - opens a Custom Record dialog box, where you can create a
new record and build the conditions for the record.
Modify - opens the Customer Record dialog box to modify the
record selected in the Record List.
Delete - deletes the record selected in the Record List.
Delete All - deletes all records in the Record List.
•TheDefault Routing button opens a Default Routing Rule dialog
box, where you can specify the action for Call Router to take if no
match is found in the rules or in the database.
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