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22 MaxInSight Manual

5. In the Value Range fields, specify a value range for the field you

want to chart.

6. Specify the period for which you want to display statistics: either

the last x hours (select from 1-24), or a time period you specify in

the From and To fields (24-hour clock). Be sure the time you select

in the From field precedes the time you select in the To field.

7. Select a time interval for display: 15 minutes, 30 minutes, one hour.

8. Click OK. A bar view is displayed. Workgroup number(s) and their

display colors are shown at the top.

Figure 5. A vertical bar view showing history data for abandoned calls in two

workgroups. (No calls were abandoned.)

Figure 6. A horizontal bar view showing history data for abandoned calls in two

workgroups. (No calls were abandoned.)

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