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Client 5.0A Supplement 5

• Support for 100 Outlook Contact folders -In5.0,

AltiView/AltiAgent is unable to support a large amount of Outlook

Contact folders. In 5.0A, up to 100 Outlook Contact folders are

supported.

• Changed Auto Answer minimum duration to 0 seconds -TheAuto

Answer minimum duration is reduced from 3 to 0 seconds. If the

duration is set to 0, all incoming calls will go connect state right away.

Both caller and callee will not hear ring tone.

Figure 8. Enable Automatically Answering After Checkbox, Call Handling Tab

AltiSupervisor 5.0A

• Color coded priority in queue - A supervisor can assign different

colors for different call priorities in the AltiSupervisor Queue Monitor

page. A color code button allows the supervisor to choose from 16

colors to assign for each call priority. The configuration is stored

locally.

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