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Route By Query Result

20 Advanced Call Router Manual

Route By Query Result

The routing target information can be retrieved from the database record.

This means that customers need to create (and maintain) far fewer rules to

process calls.

To accomplish this, rules have an additional Target action, Ro

ute by Query

Result, as shown in the following figure.

Some additional fields will need to be configured in the Data Source panel

when using this Target action.

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