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AltiTouch 500™ManualRevised 03/2004 4290-0002-5.0

viii AltiTouch 500 Manual

AltiTouch 500 Manual 1CHAPTER1OverviewIntroductionCongratulations on the purchase of your new telephone. It has beenmanufactured to very high quality

AltiTouch 500 Manual 21. LCD display2. Hook switch3. Telephone keypad4. Volume - to adjust receiver volume for handset, speaker, and headset5. Message

AltiTouch 500 Manual 3Parts ChecklistRemember to save your sales receipt in case you ever need warrantyservice. Check to make sure your package includ

AltiTouch 500 Manual 4

AltiTouch 500 Manual 5CHAPTER2InstallationThese steps describe procedures for installing and configuring theAltiTouch 500:1. Plug one end of the flat

AltiTouch 500 Manual 6When the phone is powered up for the first time, the display flashes“SELECT LANGUAGE”and“>1 = ENG 2=ESP.”To select English,pr

AltiTouch 500 Manual 77. The display indicates the “OUTSIDEACCESS?”prompt.a. If you don't need to dial a number toaccess an outside line, press t

AltiTouch 500 Manual 8phone should then have two round plastic holes that can be used tohang your phone on the wall.Figure 3. Wall Mounting - Back Vie

AltiTouch 500 Manual 9CHAPTER3Configuring Phone SettingsChoosing Touch Tone or Pulse DialingThe switch to select tone or pulse dialing is on the rear

WARNING!Toll fraud is committed when individuals unlawfully gain access tocustomer telecommunication systems. This is a criminal offense.Currently, we

AltiTouch 500 Manual 10Notes• In order for the intercom feature to work, the Enable Loop CurrentBreak option should be selected in Triton Trunk Config

AltiTouch 500 Manual 11CHAPTER4Phone FunctionsMaking a Call1. Pick up the Handset or press the Speaker button, and listen for a dialtone.2. Using the

AltiTouch 500 Manual 12Adjusting Handset Receiver VolumeWhen the phone is connected, the volume for the handset can be adjustedfrom level 1 to 4. To a

AltiTouch 500 Manual 13Receiving a Call Waiting CallIf single call waiting or multiple call waiting is enabled in the line and youare on a call when a

AltiTouch 500 Manual 143. When you are finished with the conversation, press the Goodbyebutton, and the call will be disconnected.Switching Between th

AltiTouch 500 Manual 15Putting a Call on HoldThe Hold button allows you to place a call on “HOLD” withoutdisconnecting the call. When a call is on hol

AltiTouch 500 Manual 161. Press the Save buttonwhenthedisplayshows no caller's number or name. The“SAVE TO?” prompt appears on thedisplay.2. Pres

AltiTouch 500 Manual 17Using the Keypad to Enter a NameYou can program the name for directory entries and memory buttons usingthe telephone keypad. Wh

AltiTouch 500 Manual 181. Press the Directory button.2. Press and hold the Delete button for four to five seconds until“DELETE ALL?” appears. All entr

AltiTouch 500 Manual 196. When the desired character is displayed, you can enter the nextcharacter.7. If you have to use the same button to enter the

AltiTouch 500 Manual iContentsContents...iWarranty...vImportantSafetyIn

AltiTouch 500 Manual 20The date and time information is automatically received. If the call camefrom a different time zone, it will still show the tim

AltiTouch 500 Manual 21Calling Back a Number From the Caller ID ListTo call back a number from the Caller ID list:1. Press the ! button or the # butto

AltiTouch 500 Manual 22Message IndicationThe Message indicator flashes to indicate a message(s) in the extension’svoice mailbox, if message waiting is

AltiTouch 500 Manual 231. Basic reset— Disconnect the telephone line cord from the phone.— Disconnect the AC adapter from the phone.—Pressthe"but

AltiTouch 500 Manual 24• Check all line cord connections at the wall jack and at the telephone.• If the line does not enable caller ID, this service c

AltiTouch 500 Manual 25CHAPTER5Using the AltiGen Voice MailSystemThis chapter describes the features and functions in the AltiGen Voice MailSystem, th

26 AltiTouch 500 ManualTo login from another station or as a virtual extension:Press ###, followed by your extension number, followed by yourpassword.

AltiTouch 500 Manual 27About PasswordsA valid password must be 4 to 8 digits (numbers or letters A-Z) in lengthand cannot be the same as its extension

28 AltiTouch 500 ManualIf you leave a voicemail message and press # for delivery options and then# to send it, you are given the option to return to t

AltiTouch 500 Manual 29•3tosave• 4 to forward a copy of the message with an introduction• 5 to call the senderThis is the Zoomerang feature described

AltiTouch 500 Manual iiAdjusting Speakerphone Receiver Volume . . . . . . . . . . . . . . . . 12Receiving a Call Waiting Call . . . . . . . . . . . .

30 AltiTouch 500 ManualSending MessagesTo send a message:1. At the Main Menu, press 3.2. Record your message and press # when finished.If you need to

AltiTouch 500 Manual 31To place a call, press # at the Main Menu, then dial thenumberorextension.For external numbers, dial the trunk access code (e.g

32 AltiTouch 500 ManualThe following options, 4 and 5, are available only when Multiple CallWaiting is enabled for your extension. See “Multiple Call

AltiTouch 500 Manual 33Using Message NotificationWhen you’re away from your desk, you can use the Message Notificationfunction to alert you about inco

34 AltiTouch 500 Manual— 3 to setup your own notification scheduleThe AltiGen Voice Mail System will prompt you for the activateand deactivate times.

AltiTouch 500 Manual 35Reviewing Scheduled Reminder CallsIf a scheduled reminder call has not been delivered, there is an additionaloption on the Remi

36 AltiTouch 500 ManualUsing Distribution ListsDistribution lists provide a way to use a single destination number to sendmessages to a group of peopl

AltiTouch 500 Manual 37•Toadd members, press 1,thenfollowsteps3and4intheimmediately preceding procedure, Creating a Distribution List.•Todelete member

38 AltiTouch 500 ManualZoomerangThe Zoomerang feature enables the user to listen to messages in theAltiGen Voice Mail System, make calls to the partie

AltiTouch 500 Manual 39system cannot return the call. Please check with your System Admin-istrator for your toll restrictions.)• # to send the message

AltiTouch 500 Manual iiiCallForwarding...35FeatureTips ...35UsingDistributionLi

40 AltiTouch 500 Manual• A replay of the message.• A prompt for you to press 1 to keep the message or 2 to delete it.

AltiTouch 500 Manual 41Appendix A - User ReferenceBasic Phone Operation.FUNCTION KEY SEQUENCEDo NotDisturbPress #33Handset/Headset/SpeakerTo switch be

42 AltiTouch 500 ManualAltiServ Feature Codes##<pwd>...Logintovoicemailatyourownstation###<ext><pwd>...

Appendix A - User ReferenceAltiTouch 500 Manual 43#26...StationLogOut(Phone must be onhook)#27...Sta

44 AltiTouch 500 Manual

IndexAltiTouch 500 Manual 45IndexAaccessAltiMail 25accessing outside lines 14addressAltiGen Communications, Inc. iiadjusting date/time 9adjusting disp

IndexAltiTouch 500 Manual 46record personal greeting 31subsequent greeting for multiplecall waiting 32Hhandset receiver volumeadjusting 12headset rece

IndexAltiTouch 500 Manual 47storing a new directory number andname 15storing new numbers and names tomemory buttons 18subsequent greeting 32switching

AltiTouch 500 Manual iv

AltiTouch 500 Manual vWarrantyWhat The Warranty CoversAltiGen Communications warrants its hardware products to be free from defects in materialand wor

vi AltiTouch 500 Manual1. Take or ship the product (shipment prepaid) to your AltiGen distributor or to AltiGenCommunications, Inc.All materials being

AltiTouch 500 Manual vii5. Do not place this product on an unstable cart, stand, or table. Serious damage may resultif the product falls.6. Slots or o