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Altigen AltiServ Handbücher

Bedienungsanleitungen und Benutzerhandbücher für Telefone Altigen AltiServ.
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Altigen AltiServ Betriebsanweisung (48 Seiten)


Marke: Altigen | Kategorie: Telefone | Größe: 0.31 MB |

 

Inhaltsverzeichnis

AltiServ™

1

WARNING!

2

TRADEMARKS

2

Contents

3

CHAPTER 2

4

AltiServ User Guide iii

5

Phone Feature Codes

7

AltiServ Telephone Functions

9

Putting a Call on Hold

10

Transferring Calls

10

Centrex Transfer

10

Conference Calls

11

Consultation

12

Call Park

12

Call Waiting

13

Multiple Call Waiting

14

Account Codes

15

System Callback

15

10 AltiServ User Guide

16

Supported Features

17

12 AltiServ User Guide

18

AltiServ User Guide 13

19

(example) San Jose 1 3

19

(example) Seattle 2 3

19

Using Feature Codes

20

Telephone Features

21

Making Calls

22

Call Management

23

Workgroup Features

24

Workgroup Supervisor Features

25

Other Features

25

Operator Features

26

Operator Off-line

27

Outside Call Blocking

27

22 AltiServ User Guide

28

Using the AltiGen Mail Voice

29

Remote Login

30

About Passwords

31

Voice Mail System

31

Listening to Messages

32

Disposing of the Messages

33

Sending Messages

34

Personal Options

35

Changing your Password

36

Using Message Notification

37

Using Reminder Calls

38

Call Forwarding

39

Feature Tips

39

Using Distribution Lists

40

Editing a Distribution List

41

Deleting a Distribution List

41

Reviewing a Distribution List

41

36 AltiServ User Guide

42

Dynamic Messaging

43

Private Messaging

44

Messaging

45

Retrieving Messages

46

To compose a new message:

47

42 AltiServ User Guide

48

Altigen AltiServ Spezifikationen (69 Seiten)


Marke: Altigen | Kategorie: Telefone | Größe: 0.68 MB |

 

Inhaltsverzeichnis

AltiView™

1

WARNING!

2

TRADEMARKS

2

Contents

3

CHAPTER 3

4

CHAPTER 4

4

AltiView Manual v

5

Warranty

7

Effect of State Law

8

Sales Outside the U.S.A

8

Installation

9

Client System Requirements

10

Licensing

11

Installation and Setup

11

Uninstalling AltiView

12

Auto Upgrade

12

Downgrade Procedure

12

ACT!/GoldMine® Support

13

6 AltiView Manual

14

Getting Started

15

To log in:

16

Reconnecting to AltiView

17

Hiding or Exiting AltiView

18

Call States

19

12 AltiView Manual

20

Error Messages

21

14 AltiView Manual

22

Using AltiView

23

About the Main Window

24

AltiView Manual 17

25

Figure 4. Call Controls

25

Mute Display

25

Figure 5. Config button

25

About the Calls List

26

Handling Calls

27

Dialing By Number

28

Dialing By Name or Extension

29

Dialing Speed Dial Numbers

29

Placing Calls on Hold

30

Using Call Waiting

30

Transferring Calls

30

Sending Calls to Voice Mail

31

Transferring to Attendant

32

Centrex Transfer

32

Conferencing Calls

33

Figure 16. Join to Conference

34

26 AltiView Manual

34

Cancelling Conference Calls

35

Recording Calls

36

Using Account Codes

37

30 AltiView Manual

38

Using Voice Mail

39

Listening to Your Voice Mail

40

Deleting the Message

41

Returning the Call

41

Attaching a Memo

41

Forwarding Voice Mail

42

Monitoring Extension Activity

43

36 AltiView Manual

44

Figure 24. Monitor Window

44

Viewing the Call History

45

38 AltiView Manual

46

Figure 26. History window

46

Viewing the Speed Dial List

47

40 AltiView Manual

48

Apply Button and OK Button

49

General Information

50

Voice Mail Play Options

51

Accessing Databases

51

Color Selection

52

Release IP Trunk Link Tie

52

One Number Access (ONA)

53

46 AltiView Manual

54

Using a Password

55

48 AltiView Manual

56

Call Handling

57

Do Not Disturb

58

Message Notification

59

52 AltiView Manual

60

AltiView Manual 53

61

Creating a VM Group

62

Changing a VM Group

62

Station Speed Dialing Setup

63

2. Click the Edit button

64

System Speed Dialing

65

58 AltiView Manual

66

Altigen AltiServ Spezifikationen (86 Seiten)


Marke: Altigen | Kategorie: Telefone | Größe: 4.43 MB |

 

Inhaltsverzeichnis

AltiWare

1

WARNING!

2

Contents

3

Table of Contents

4

FCC Requirements

8

Liability & Warranty

10

Disruption of Network

11

High Voltages

12

Host Computer

14

Approved Hardware

15

Operating Software

16

Power Fail

16

UL Hardware Preparation

18

Warranty

19

How to Get Service

20

Effect of State Law

21

Sales Outside the U.S.A

21

Preface: About this Manual

23

Related Publications

24

System and Hardware

25

Requirements

25

System Limitations

26

Power Requirements

27

Operating Environment

28

Heat Factor

29

Installing a Cooling Fan

29

AltiGen Board Specifications

30

Triton VoIP Board

31

Triton T1/PRI Board

31

Triton Resource Board

31

AltiGen Board Options

32

Software Licensing

33

Software Installation

35

Firewall Considerations

37

To install AltiWare OE:

38

AltiWare OE - Upgrading

39

To complete the upgrade

40

Windows Emergency Repair Disk

41

Hardware

43

AltiWare Uninstall

45

Downgrade Procedure

45

Getting Around AltiAdmin

47

The Main Menu

48

Quick Access Toolbar

49

Status Bar

50

The View Windows

51

Extension View Window

52

Trunk View Window

53

WorkGroup View Window

54

Call Log View Window

55

Setting the Refresh Interval

56

Logging In and Out

57

Changing the Password

57

Initial Configuration

59

System Configuration

61

Auto Attendant Configuration

61

Trunk Configuration

62

Out Call Routing

62

Setting Up DID/DNIS

63

T1/PRI Configuration

65

Service Parameters for T1

66

Service Order Code

67

T1 Channel Assignment

67

Service Parameters for PRI

68

CSU/DSU Requirements

69

VoIP Setup

71

PCI Plug and Play

72

Device Driver

72

Port Specifications

72

WAN Bandwidth

72

WAN Router Configuration

73

Firewall Configuration

73

Network Using NAT

74

Poor Voice Quality

76

Cannot Make a Connection

77

Readers Comment Form

85

Altigen AltiServ Spezifikationen (470 Seiten)


Marke: Altigen | Kategorie: Telefone | Größe: 6.30 MB |

 

Inhaltsverzeichnis

AltiWare™ OE/ACC

1

Version 5.0

1

WARNING!

2

TRADEMARKS

2

Contents

3

APPENDIX A

11

APPENDIX B

12

Liability & Warranty

13

Service Requirements

14

Disruption of Network

15

Seguridad

16

Sicherheit

17

DANGER/PELIGRO

19

DANGER/GEFAHR

20

Host Computer

21

Aseguradores (UL)

22

Computadora Principal

22

Host Computer/Wirtsrechner

23

Power Failure

24

UL Hardware Preparation

28

Preparación del Equipo UL

29

Warranty

31

How to Obtain Service

32

Effect of State Law

32

Sales Outside the U.S.A

32

Preface: About This Manual

33

Related Publications

34

Configuration Overview

35

Components/Specifications

36

AltiServ Platforms

38

Overview

39

Key AltiServ Characteristics

40

PBX Features

42

Automated Attendant Features

52

AltiGen Voice Mail Features

53

Internet Integration Features

55

T1/PRI/E1 Features

59

Voice over IP Features

59

AltiWare Tools

63

Optional Add-On Software

63

Optional Add-On Products

65

— Activity display

66

— Auto answer mode

66

— Configurable BLF ringer

66

Operating Environment

69

Quantum Board

70

Triton Analog Extension Board

71

Triton Analog Trunk Board

72

Triton T1/PRI Board

73

Triton Resource Board

74

2. System

75

Requirements

75

System Limitations

76

Power Requirements

77

Installing a Cooling Fan

78

Description Especificacion

80

Software Installation

83

AltiWare as a Windows Service

84

Registration

87

Unsupported Licenses

88

Manual Online Registration

90

AltiServ Online Registration

90

Upgrades

91

Lost Licenses

93

New Installation

94

To Begin New Installation

100

Upgrading AltiWare OE

101

Station Speed Dialing Change

102

VoIP Board Upgrade

102

To Begin Upgrade

103

License Activation and

110

Registration Process

110

AltiGen Technical Support

122

Click Next when finished

122

Windows Emergency Repair Disk

127

Adding Hardware

128

AltiWare Uninstall

130

Downgrade Procedure

130

3.Software

133

Installation

133

Getting Around AltiAdmin

135

The Main Menu

137

Quick Access Toolbar

137

The View Windows

139

Extension View Window

140

Trunk View Window

141

Workgroup View Window

142

Call Log View Window

143

Status Bar

144

Setting the Refresh Interval

145

System Configuration

147

Setting General Parameters

148

5. System

149

Configuration

149

Setting a System Number Plan

150

Accessing the Number Plan

151

Parameter

152

Trunk Access

155

Feature Access

155

IP Trunk Access

155

Setting Business Hours

156

Routing Calls on Holidays

158

Editing Speed Dial Entries

161

Setting Toll Free Area Codes

162

Setting Toll Call Prefixes

163

Setting Emergency Numbers

163

Locking Attacked Extensions

163

Blocking All Outgoing Calls

163

Restricting Tie Trunk Calls

164

Setting up Call Reports

166

Service)

167

Managing Messages

169

Defining an IP Dialing Table

173

Defining the IP Dialing Table

174

Defining Remote Locations

175

Configuring DNIS Routing

177

Defining the Routing

178

Creating Distribution Lists

179

Setting Logout Reason Codes

180

Activity

181

Board Configuration

185

Configuring the Quantum Board

186

Configuration window

188

LS Boards

189

Voice over IP

191

Triton VoIP Board

191

Features

192

Port Specifications

192

WAN Bandwidth

192

WAN Router Configuration

193

Firewall Configuration

194

Network Using NAT

194

Series of IP Phones

195

AltiGatekeeper Installation

197

IP Phone Configuration

197

Private IP address

198

Address)

200

Figure 9. AltiWare behind NAT

202

Figure 11. AltiWare with VPN

208

Firewall Considerations

211

AltiWare NAT Support Feature

213

Board Installation

216

Poor Voice Quality

217

Cannot Make a Connection

217

Service Parameters for T1

219

Service Order Code

220

CSU/DSU Requirements

220

Service Parameters for PRI

221

Reading the Status Messages

227

Error Message Meaning Action

228

Reading the Statistics

229

T1 Clocking

231

Selecting Span Types

235

Setting the NSF

237

AltiGen T1Socket (RJ-48)

238

Pin 1=Receive Ring (INPUT)

238

Pin 2=Receive Tip (INPUT)

239

Pin 4=Transmit Ring (OUTPUT)

239

Pin 5=Transmit Tip (OUTPUT)

239

Trunk Configuration

241

Overlap or En-bloc dialing

245

Quantum Trunk Properties

246

• 600 OHMs (domestic setting)

252

H.323 Configuration

254

RTP Configuration

255

Board Type

256

Parameter Description

257

T1 robbed-bit signaling

257

DID/DNIS”

259

“DID/DNIS”

259

Incoming Call Routing

260

Regular Trunk Calls

261

Web IP Calls

262

Outgoing Call Blocking

264

Adding Route Definitions

267

Editing a Route Definition

267

Deleting a Definition

268

Editing a Dialing Pattern

271

Deleting a Pattern

271

Example: 10-Digit Dialing

272

Canada Countries

272

Auto Attendant Configuration

275

9. Auto Attendant

277

Adding Auto Attendants

278

Editing Auto Attendants

279

Configuring Menu Items

281

Collecting Digits

283

Figure 3. Collect digits

284

Phrase Management

285

Recording Custom Phrases

286

Extension and Group

289

Apply To Button

291

SettingupExtensions

292

Adding New Extensions

293

Agent Check Box

296

Forced Account Code

297

Call Recording Options

297

Setting Email Options

298

Setting an IP Extension

299

Setting VoIP Codecs

300

10. Extension &

301

Group Configuration

301

Setting the Line Properties

304

Phone Display Options

308

What is a Huntgroup?

309

Apply to Button

309

Establishing Group Membership

310

Adding Extensions to Groups

311

Adding or Removing Members

312

Handling Queue Overflow

313

Supervisor Queue Control

314

Quit Queue Option

314

Setting Wrapup Time

316

Setting Inter Call Delay

316

Operation Notes

317

Setting the Mailbox Options

320

Disabling a Mailbox

321

Setting Mailbox Capacities

322

Setting Notification Timing

325

Enabling Message Notification

325

Setting Answering Options

328

Forwarding All Calls

331

Do Not Disturb

333

Handling Busy Calls

333

Setting Call Waiting Options

334

Handling Unanswered Calls

334

Enabling One Number Access

335

Enabling RNA/Logout Handling

335

RNA Agent Not Ready Checkbox

335

Setting Workgroup Handling

336

Configuring One Number Access

338

One Number Access Options

339

Call Screening

340

Setting Up Monitor Lists

341

Restrictions and Defaults

342

Configuring a Monitor List

343

Setting Up IP Extensions

345

System Requirements

346

Copy From Button

352

IP Extension Log In/Log Out

352

Line Park Configuration

353

To set up a Line Park Group:

354

Paging Group Configuration

355

To set up a Paging Group:

356

To Activate IP Paging:

357

Additional Setup

359

Announcements

360

Configuring Overhead Paging

361

MVIP Clock Configuration

362

Feature Tips

363

System Data Management

365

Backing up Files

366

Scheduling Backups

367

Restoring Backed up Files

368

System Report Management

369

System Log

370

Data and Internet Integration

373

SMTP/POP3

374

Local Address

375

Mixed-Media Messaging

375

Setting Up Email Service

376

Step 2: Setup the Router

377

Setting up an Exchange Server

382

AltiServ System Prerequisites

383

!Settings!Control Panel!

383

To verify AltiGen Services:

384

Exchange Server Prerequisites

385

Exchange Server Configuration

387

Figure 12. Outlook Tools menu

391

Figure 13. Outlook Options

391

Figure 15. Outlook Services

392

To Test the configuration:

393

Enabling the Exchange Server

394

Troubleshooting Tips

398

To delete old profiles:

399

!Settings!Network and Dial

401

!Microsoft

405

Exchange on Windows 2000

407

About AltiReach Configuration

409

Using AltiReach

410

Using TAPI

411

Installing TAPI Services

412

Tools and Applications

415

To use Extension Checker:

416

MVIP Test Tool

418

DINA Manager

418

E1-R2 and T1/E1 ISDN PRI

419

Installations

419

Step 2: Data Link Layer

420

Step 3: Signaling Layer

420

Figure 3. Signaling Layer

421

E1 R2 CAS Installation

422

A. E1 R2 &T1-E1

423

ISDN PRI Installation

423

T1/E1 ISDN PRI Installation

430

Product Repair Services &

433

Technical Support

433

Repair and Replacement

434

Repair Service Offerings

435

(Standard or Advanced)

436

Advanced Replacement Orders

437

What You Must Do

437

What You Will Receive

437

How to Ship Units for Repair

437

Terms and Conditions

437

RMA Form

439

! EXPRESS !

440

! WARRANTY EXPIRED !

440

Glossary

441

Mail System

450

Readers Comment Form

469




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