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Extension UserGuide forMAX Communication Server(MAXCS)August, 2011

4 MAXCS Extension User GuidePutting a Call on HoldWhile connected to a call, do one of the following:•Press the FLASH button to play music on hold (if

MAXCS Extension User Guide 5Telephone Features3. Once you place the handset back on-hook, the trunk line also drops and Centrex completes the transfe

6 MAXCS Extension User GuideThe user who initiates the conference call can select another conference member and drop that member from the conference s

MAXCS Extension User Guide 7Telephone Features2. To pick up the parked call, press # 31 followed by the extension number of the station where the cal

8 MAXCS Extension User GuideTo answer the call:1. Press FLASH to put the first call on hold and simultaneously connect to the waiting call.2. Press FL

MAXCS Extension User Guide 9Telephone Features1. To park or transfer a call before answering the next call, press the Link or FLASH key and do one of

10 MAXCS Extension User Guide1. Dial the IP trunk access code (for example, 8).2. Dial the destination ID (for example, 1), if applicable.Calling a Re

MAXCS Extension User Guide 11Telephone Features• Multi-Location Conferencing• Call Park• Call Waiting • Call Forwarding • Automatic Call Distribution

12 MAXCS Extension User Guide1. Lift the handset off-hook and wait for the dial tone.2. Dial the keys indicated in the “Dial” column.3. Follow the ins

MAXCS Extension User Guide 13Telephone FeaturesSystem Call Park FLASH#41Park a call at a public “location” station by enter-ing FLASH #41. The system

WARNING!Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently

14 MAXCS Extension User GuideAltiGen Voice Mail System Quick FeaturesThe following voice messaging features are accessible in the same way as telephon

MAXCS Extension User Guide 15Telephone FeaturesCall Management1 If you are unable to make calls within certain area codes, check with your system adm

16 MAXCS Extension User GuideWorkgroup FeaturesRemote Call Forwarding#37 <your ext> <pass-word>When you’re on a telephone station other th

MAXCS Extension User Guide 17Telephone FeaturesWorkgroup Supervisor Features2Other FeaturesFeature Dialaa <wg ext> = workgroup pilot extension

18 MAXCS Extension User GuideOperator FeaturesThis section is provided specifically for the designated Operator. Depending on your organization, this

MAXCS Extension User Guide 19Telephone FeaturesChecking the General MailboxThe System Administrator may set up a General Mailbox where callers can le

20 MAXCS Extension User GuideUsing a Mobile ExtensionThis section describes how to use a mobile extension (MobileExt) with MAXCS. Using a MobileExt is

MAXCS Extension User Guide 21Telephone Features• You hear a special tone when you answer the call, and then you are connected with the caller.• You h

22 MAXCS Extension User GuideTransferring Calls to an Auto AttendantTo transfer a call to the Auto Attendant, press * # 15 and the Auto Attendant numb

MAXCS Extension User Guide 23Voice MailCHAPTER 2Using the AltiGen Voice Mail SystemThis chapter describes the features and functions in the AltiGen V

MAXCS Extension User Guide iContentsPhone Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Logging In . . . . . . . .

24 MAXCS Extension User GuideTo log in from another station or as a virtual extension:Press ###, followed by your extension number, followed by your p

MAXCS Extension User Guide 25Voice MailTransfer to AltiGen Voice Mail SystemIf the Auto Attendant is not active when you want to log in from a remote

26 MAXCS Extension User Guide5. Access Private Messaging Options6. Phrase Management (system manager extension only)7. Access Microsoft Exchange Unifi

MAXCS Extension User Guide 27Voice MailThe sender’s caller ID information is automatically captured by the MAXCS system if the caller is an internal

28 MAXCS Extension User Guide• 02 followed by a system Distribution List number to send a message to a system distribution list. System distributions

MAXCS Extension User Guide 29Voice Mail• Call Forwarding• Feature Tips• Distribution Lists• Log on/off IP Extension• ONA OptionsRecording GreetingsAt

30 MAXCS Extension User GuideCallers will hear the Initial Greeting when placed in your personal queue. Example: “Hi, this is Mary Smith. I’m on the o

MAXCS Extension User Guide 31Voice MailAbout the Delivery NumberWhen setting this delivery phone number, the AltiGen Voice Mail System asks you to en

32 MAXCS Extension User GuideUsing Reminder CallsYou can remind yourself of important meetings, calls, or other events by setting up a Reminder Call.

MAXCS Extension User Guide 33Voice MailCall ForwardingYou can configure Call Forwarding from your phone or from a remote location by dialing into the

ii MAXCS Extension User GuideAltiGen Voice Mail System Quick Features . . . . . . . . . . . . . . . 14Making Calls . . . . . . . . . . . . . . . . .

34 MAXCS Extension User GuideYou can create up to 100 distribution lists, and each list can have up to 64 entries. An entry can be an extension of any

MAXCS Extension User Guide 35Voice Mail•To delete members, press 2. When prompted, enter the member number you want to delete. For extensions, enter

36 MAXCS Extension User GuideTo log on or off an IP extension:For an AltiGen IP phone, use #27 to log in to the MAXCS system and #26 to log off. Do no

MAXCS Extension User Guide 37Voice MailDynamic MessagingThe MAXCS system provides special Dynamic Messaging features to provide support for business

38 MAXCS Extension User Guide3. Press *** to disconnect from the call and return to the AltiGen Voice Mail System.The Caller’s OptionsAfter leaving a

MAXCS Extension User Guide 39Voice MailTo Check Message Status or Delete Messages:To check the status of private messages that have been recorded, at

40 MAXCS Extension User Guide1. Go to the mail server configuration section and enter your MAXCS server’s name or IP address in both SMTP and POP3 ser

MAXCS Extension User Guide 41Voice MailComposing and Sending MessagesTo compose a new message:1. Click or select the “To: Mail” option and enter your

42 MAXCS Extension User Guide

MAXCS Extension User Guide iiiUsing Message Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Using Reminder Calls. . . . . . .

iv MAXCS Extension User Guide

MAXCS Extension User Guide 1Phone Feature CodesPhone Feature Codes Logging In## <pwd> . . . . . . . . . . . . . . . . . Log in to voice mail a

2 MAXCS Extension User GuideCall Management#26 . . . . . . . . . . . . . . . . . . . . . . .Station Log Out#27 . . . . . . . . . . . . . . . . . . . .

MAXCS Extension User Guide 3Telephone FeaturesCHAPTER 1MAXCS Telephone FunctionsMAX Communication Server (MAXCS) provides a broad range of call-handl