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Running a Workgroup CDR Search

Center 4.0 User Guide 9

CDR Search

Running a Workgroup CDR Search

The CDR Search main window has two tabs: WG CDR and CDR. Logging

in as a workgroup supervisor enables you to run only the WG CDR search.

Logging in as the administrator enables you to run the CDR search as well.

(Refer to page 4.)

Figure 8. WG CDR tab of the CDR Search window

1. Select the time range for the search:

• User Define—The From/To fields default to a range that includes

the ten previous days. Edit the date and time for a custom range.

• Today—Sets the From/To fields to the current date

• Last 7 Days—Sets the From/To range to the previous 7 days

2. Select the Type of search:

• Calls & Messages—Calls either answered or directed to voice mail

• Calls—Calls answered by a human

• Messages—Calls directed to voice mail

• All Trunks Busy—Calls aborted due to busy signals

• Agent Login/out—Calls sorted by the login/out times of

workgroup member extension numbers.

CDR Search.book Page 9 Tuesday, September 19, 2000 8:56 PM

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