Altigen MAXCS 7.0 Update 1 MaxAgent Bedienungsanleitung Seite 85
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MaxAgent Manual 79
C
HAPTER
6
Using MaxCall
MaxCall is intended for agents involved in marketing campaigns
and other campaigns where the same message must be delivered
over and over. Using MaxCall, you can record scripts, called
phrases. Then, when you dial a call and the other party answers,
by clicking a button you can hand the call over to the MAXCS
system, which then plays the phrase you selected. This frees your
extension to make the next call. The feature is available on the
MaxCall tab.
A MaxCall license must be assigned to your extension before you
can see the MaxCall tab.
Logging in to MaxCall
When you log in to MaxAgent, check the Enable MaxCall check
box.
When you are logged in, the MaxCall tab is available to you.
The MaxCall Tab
The MaxCall tab looks like the following figure.
- MaxAgent™ 1
- WARNING! 2
- TRADEMARKS 2
- Contents 3
- CHAPTER 4 4
- HAPTER 5 5
- HAPTER 6 5
- About MaxAgent 7
- ACT!/GoldMine® Support 8
- Licensing 8
- Installation 9
- Uninstalling MaxAgent 10
- Automatic Upgrade 10
- Downgrade Procedure 10
- MaxAgent Manual 5 11
- AltiConsole and CDR Search) 11
- 6 MaxAgent Manual 12
- Getting Started 13
- Check this 14
- Version Mismatch Dialog Box 15
- Logging In Remotely 15
- When Connection Is Broken 16
- Overview of the Main Window 16
- Status Bar 17
- Toolbar Buttons 18
- Call Information Panel 19
- Tabbed Pages 20
- Activity Greetings 22
- • PTO (personal time off) 23
- Log Out or Change Workgroups 24
- Shrinking MaxAgent 24
- Customizing the Display 26
- 24 MaxAgent Manual 30
- Using MaxAgent 31
- Dialing Out 32
- Dialing Speed Dial Numbers 34
- Placing Calls on Hold 35
- Using Call Waiting 36
- Transferring Calls 36
- Transferring to Voice Mail 38
- Making Conference Calls 39
- Canceling Conference Calls 41
- MeetMe Conference 42
- Using the Calendar Button 43
- Creating a Meeting 44
- One Time Only Meeting 46
- Weekly Meeting 46
- Monthly Meeting 47
- • Mute other participants 49
- • Make someone else the host 49
- Using Account Codes 51
- Checking Voice Mail 52
- Dealing with Voice Mail 53
- Deleting Messages 54
- Returning a Call 55
- Attaching a Note 55
- Forwarding Voice Mail 55
- Workgroups 56
- Reading the Monitor List 57
- Viewing the Call History 58
- Adding Contacts to MaxAgent 59
- Checking Workgroup Status 59
- Viewing Queues 61
- Applications 62
- Configuring MaxAgent 63
- Max Smart Tag 65
- Select-n-Dial 66
- Enable Auto Dial 67
- Release Link Tie (IP Trunk) 67
- Disable Auto Format 67
- Call Handling 68
- Do Not Disturb 69
- Call Waiting Options 69
- One Number Access (ONA) 70
- Using a Password 72
- Message Notification 73
- Call Alert Options 76
- Voice Mail Play Options 77
- CRM Integration 78
- Tab Layout 79
- Theme Selection 79
- Server Time 80
- MaxAgent Manual 77 83
- 78 MaxAgent Manual 84
- Using MaxCall 85
- Using a Phrase 86
- Recording a Phrase 87
- Reviewing a Phrase 87
- 82 MaxAgent Manual 88
- Errors and Troubleshooting 89
- Location 90
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