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AltiConsole Manual iii

Contents

Warranty..........................................v

BeforeYouBegin ...................................1

About AltiConsole . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

NewinVersion4.6....................................1

PackageContents.....................................2

SystemRequirements..................................2

Before Installing AltiConsole . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Installing AltiConsole . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

GettingStarted .....................................5

LoggingIn ..........................................5

About the AltiConsole Main Window . . . . . . . . . . . . . . . . . . . . . . . 7

BusyLampFieldView(BLFtab) .........................10

AllExtensionsView(ALLtab)...........................10

TrunkStatusView(Trunktab) ...........................11

SpeedDialView(SPEEDtab)............................11

CallStates............................................12

KeyboardShortcuts ....................................13

MouseShortcuts.......................................14

HandlingCalls ....................................15

AGeneralProcedure ...................................15

HandsFreeHandling ...................................15

Dialing ..............................................16

AnsweringCalls.......................................16

HoldandHoldPending .................................17

TransferringCalls .....................................18

BlindTransfer.......................................19

SupervisedTransfer..................................19

TransfertoAutoAttendant.............................20

TransfertoIVR......................................20

TransfertoVoiceMail................................20

1 2 3 4 5 6 7 8 ... 39 40

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Altigen AltiContact Manager Version 4.6 Spezifikationen Seite 3