Altigen AltiWeb 4.0 Spezifikationen

AltiWeb™Manual02/2004 0000-0001-5.0

AltiWeb Directory Structure6 AltiWebTagging Pages for URL HistoryTo appear in the URL history, the pages the caller visits prior to the callmust be ta

AltiWebAltiWeb 71. A web caller browses the company web site and has a questionregarding some product information.2. The web caller clicks the "c

AltiWeb Directory Structure8 AltiWeb3. The web caller enters the required information, then clicks the Submitbutton. The AltiWeb window (altiweb.htm)

AltiWebAltiWeb 95. If the call goes to an AltiAgent user, the Caller Data window shows theForm Data and URL history.6. From this point, in addition to

AltiWeb Directory Structure10 AltiWebTo alter form data:Using Notepad or another html editor, modify Contactaltigen.htm sourcecode as follows:1. Chang

AltiWebAltiWeb 111. A web caller browses the company web site and has a questionregarding some product information.2. The web caller clicks the "

AltiWeb Directory Structure12 AltiWeb3. The web caller enters the required information, then clicks the Submitbutton. The AltiWeb window (altiweb.htm)

AltiWebAltiWeb 135. The caller selects Sales, and the Customer ID window(customerid.htm) appears.Figure 10. Customer ID window6. Once the caller enter

AltiWeb Directory Structure14 AltiWeb8. If the call goes to an AltiAgent user, the Caller Data window showsForm data, IVR data, and URL history.Figure

AltiWebAltiWeb 15To alter form data:Using Notepad or another html editor, modify Contact.htm source code asfollows:1. Change the ServerIP.Set the valu

WARNING!Toll fraud is committed when individuals unlawfully gain access tocustomer telecommunication systems. This is a criminal offense.Currently, we

AltiWeb Directory Structure16 AltiWebConfiguring IVR for Scenario 2Scenario 2 demonstrates how to use AA/IVR in conjunction with AltiWeb.For example,

AltiWebAltiWeb 17Configuring IVRNote: For detailed instructions, refer to IVR Configuration in theAltiWare System Installation & Administration Ma

AltiWeb Directory Structure18 AltiWeb4. Select 1-get digits.5. Make the following entries, and click Apply.• Type an Item Name, if desired.• Check Pus

AltiWebAltiWeb 196. Select &-get digits.7. Make the following entries, then click Apply.• Type an Item Name, if desired.• Check Push URL, and type

AltiWeb Directory Structure20 AltiWeb8. Select &-to extension.9. Make the following entries, then click OK.• Type an Item Name, if desired.• Selec

AltiWebAltiWeb 21Uninstalling AltiWeb1. From the Windows Start menu, select Programs AltiWeb 5.0Uninstall AltiWeb 5.0.2. Click OK when the dialog box

AltiWeb Security22 AltiWebTo receive updates from the Symantec LiveUpdate web site1. Click on File menu and choose schedule updates2. Check enable sch

AltiWebAltiWeb 237. Check Exclude selected files and folders and click Exclusions button8. Enable Check file for exclusion before scanning and click F

AltiWeb Security24 AltiWeb

AltiWeb iContentsNewinVersion5.0 ...1SystemRequirements...1LicenseRequirements ...

AltiWeb ii

AltiWebAltiWeb 1AltiWebAltiServ Contact Center 5.0/AltiContact Manager 5.0 integrates VoIP,Auto Attendant, and Microsoft Internet Information Services

AltiWeb Components2 AltiWebAltiWeb Components Figure 1. AltiWeb Component OverviewInstalling AltiWebMake sure AltiServ Contact Center/AltiContact Mana

AltiWebAltiWeb 34. AltiWeb installs into the Home directory of the IIS server. To verifyinstallation, start IIS, and select Default Web Site. The WebC

AltiWeb Directory Structure4 AltiWebphysical location on the drive (in this caseC:\Inetpub\wwwroot\altiweb).AltiWeb Directory StructureThe AltiWeb dir

AltiWebAltiWeb 5• customerid.htm—Page where caller enters customer ID• directory.htm—Template for creating an in-house AltiWeb directory(for internal