Altigen AltiWeb 4.0 Bedienungsanleitung

OverviewCenter 4.0 User Guide 1AltiWeb 4.0AltiWeb 4.0OverviewAltiWare OE 4.0 integrates VoIP, Auto Attendant, and Microsoft Internet Information Ser

AltiWeb 4.0 10 Center 4.0 User GuideScenario 2—Caller Data from Auto AttendantThe following scenario, based on contact.htm, exemplifies a customized i

Scenario 2—Caller Data from Auto AttendantCenter 4.0 User Guide 11AltiWeb 4.03. The web caller enters the required information, then clicks the Subm

AltiWeb 4.0 12 Center 4.0 User Guide5. The caller selects Sales, and the customer ID window (customerid.htm) appears.6. Once the caller enters the cus

Scenario 2—Caller Data from Auto AttendantCenter 4.0 User Guide 13AltiWeb 4.08. If the call goes to an AltiAgent user, the Caller Data window shows

AltiWeb 4.0 14 Center 4.0 User GuideCustomizing Contact.htmYou can use the Contact.htm page to collect caller information, and then automatically dire

Configuring Auto Attendant for Scenario 2Center 4.0 User Guide 15AltiWeb 4.0Configuring Auto Attendant for Scenario 2Scenario 2 demonstrates how to

AltiWeb 4.0 16 Center 4.0 User GuideConfiguring Auto AttendantFor detailed instructions, refer to Chapter 7, "Auto Attendant Configuration,"

Configuring Auto Attendant for Scenario 2Center 4.0 User Guide 17AltiWeb 4.04. Select 1-get digits.5. Make the following entries, and click Apply.•

AltiWeb 4.0 18 Center 4.0 User Guide6. Select &-get digits.7. Make the following entries, then click Apply.• Type an Item Name, if desired.• Check

Configuring Auto Attendant for Scenario 2Center 4.0 User Guide 19AltiWeb 4.08. Select &-to extension. 9. Make the following entries, then click

AltiWeb 4.0 2 Center 4.0 User GuideInstalling AltiWebMake sure AltiWare OE Release 4.0 has been installed on the AltiServ system and the link to TCP/

AltiWeb 4.0 20 Center 4.0 User GuideTroubleshootingIf a web caller cannot connect, and an error message displays, the cause may be one of the followin

Uninstalling AltiWebCenter 4.0 User Guide 21AltiWeb 4.0Uninstalling AltiWeb1. From the Windows Start menu, select Programs AltiWeb 4.0 AltiWeb 4.

AltiWeb 4.0 22 Center 4.0 User GuideAtliWeb 40.fm Page 22 Thursday, September 7, 2000 12:08 AM

AltiWeb Directory StructureCenter 4.0 User Guide 3AltiWeb 4.06. To verify the physical location of the AltiWeb directory, right-click Default Web Si

AltiWeb 4.0 4 Center 4.0 User GuideApplet Subdirectory FilesThe Applet subdirectory contains sample pages you can use to set up Web Call, as well as f

Collecting Form Data, IVR Data and URL HistoryCenter 4.0 User Guide 5AltiWeb 4.0Collecting Form Data, IVR Data and URL HistoryYou can configure Alti

AltiWeb 4.0 6 Center 4.0 User GuideScenario 1—Caller Data from Web PageThe following scenario, based on contactaltigen.htm, exemplifies the simplest i

Scenario 1—Caller Data from Web PageCenter 4.0 User Guide 7AltiWeb 4.03. The web caller enters the required information, then clicks the Submit butt

AltiWeb 4.0 8 Center 4.0 User Guide5. If the call goes to an AltiAgent user, the Caller Data window shows the Form Data and URL history.Figure 7. Call

Customizing Contactaltigen.htmCenter 4.0 User Guide 9AltiWeb 4.0Customizing Contactaltigen.htmYou can use the Contact.htm page to collect caller inf