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AltiWeb 4.0

14 Center 4.0 User Guide

Customizing Contact.htm

You can use the Contact.htm page to collect caller information, and then

automatically direct the call to a specific extension.This caller information

is then displayed on the agent’s screen.

To Alter Form Data

Using Notepad or another html editor, modify Contact.htm source code as

follows:

1. Change the ServerIP

Set the value of the ServerIP to the IP address of the server on which

AltiWare resides.

2. Set DialPad visibility

By default, the code in contact.htm is set to show the Dial Pad (

value =

"1"

) and not to dial a specific number (

value = ""

). To hide the DialPad,

change the values as shown below:

Hide DialPad, Autoconnect to Extension 300

<input type="hidden" name="Extension" value="300"><input type="hidden"

name="DialPad" value="0">

Show DialPad, Let Caller Dial Extension

<input type="hidden" name="Extension" value=""><input type="hidden"

name="DialPad" value="1">

3. Alter the data collection fields

Shown below is the form row that collects the caller’s full name.

Copy, modify or delete variables to your company’s specifications.

<tr>

<b><small><font face="Verdana">Customer Name </font></small></

b></td>

<input type="text" name="CustomerName" maxlength=40 size=20

tabindex=1>   </font></td>

</tr>

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