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AltiWeb 4.0

20 Center 4.0 User Guide

Troubleshooting

If a web caller cannot connect, and an error message displays, the cause

may be one of the following:

Error Message Cause

Server connection failed.

Please try again later

• AltiServ IP address is not correct

• AltiServ is not running

• Firewall is not open

Option Pack is not installed.

Please try again later.

• AltiServ does not have Center 4.0

Option Pack License.

No more available sessions.

Please try again later.

• All session licenses are used or there

are no session licenses at all.

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