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VRManager Manual 1

HAPTER

Installing VRManager

VRManager performs recorded file management — indexing, converting,

tracking, playback, reporting, and other critical functions for call center

customers who would like to keep recorded files for administrative, legal,

or quality assurance purposes.

Requirements

Install VRManager on a different system than the one on which the

MaxACD server is installed.

VRManager requires the following:

• VRManager License installed at the MaxACD system. (You can verify

the licenses when you run MaxAdministrator by selecting License >

License Information.)

• MaxACD server

• Pentium IV 2 GHz (minimum) CPU

• 40 GB available hard drive disk space

•1 GB RAM

• IDE RAID 0-1 (minimum) hard drive

•NIC

• Microsoft Windows 2003 SP2 or Windows 2008

• Java 2 Runtime Environment (SE v1.4.2) (VRManager installation

program will install this)

• MDAC (Microsoft Data Access Components) 2.8 or higher version

• Microsoft Internet Explorer 6.0 or later. A minimum installation is

sufficient, and Internet Explorer does not have to be the default

browser.

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