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MaxCommunicator Manual 49

Using

MaxCommunicator

Reading the Monitor List

The monitor window includes these fields: State, Extension, Name,

Activity, DND/FWD, Caller Name, Number, Department, Location,

DNIS, and Duration.

The state can be one of the following:

• Idle—the extension is not in use

• Connected—the extension is in use

• Ringing—the phone on the extension is ringing; you can click the

State field to pick up the call at your own extension

• Conferencing—the extension is on a conference call

• Voicemail—the extension is in voice mail

• Auto Attendant—the extension is connected to an auto attendant

• Holding—the extension is on hold

• Hold Pending—the extension is on hold, and an action is pending

• Virtual Extension

Calling or Picking Up Calls

If a monitored extension is Idle (green dot) you can click its Extension field

to ring the extension.

If a monitored extension is Ringing (red dot), you can click its State field

to pick up the call.

Viewing the Call History

Click the History tab to view data about handled calls.

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