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AltiWare™ OE Release 4.0SystemAdministrationManualRevised 09/2000 4403-0001-4.0

Prefacex AltiWare OE System Administration ManualRelated PublicationsRelated publications include:• AltiWare OE Getting Started Manual• AltiServ User

Extension and Workgroup Configuration 90 AltiWare OE System Administration ManualIt is recommended to use the full 10 digit DID number, not just the l

Setting up ExtensionsAltiWare OE System Administration Manual 91Extension ConfigurationChanging the Extension Location or TypeChanging the TypeThe ty

Extension and Workgroup Configuration 92 AltiWare OE System Administration Manual• Using dynamic IP addressing, the IP extension can log in from any I

Setting up ExtensionsAltiWare OE System Administration Manual 93Extension ConfigurationQuantum Line PropertiesIf you select a Quantum board extension

Extension and Workgroup Configuration 94 AltiWare OE System Administration Manual• Receiver Gain/Transmission Attenuation—incoming and outgoing volume

Setting up ExtensionsAltiWare OE System Administration Manual 95Extension ConfigurationConfigure the following hardware extension-specific features:•

Extension and Workgroup Configuration 96 AltiWare OE System Administration ManualSetting up WorkgroupsA primary use of a workgroup is as a hunt group—

Establishing Workgroup MembershipAltiWare OE System Administration Manual 97Extension ConfigurationEstablishing Workgroup MembershipThere are two dif

Extension and Workgroup Configuration 98 AltiWare OE System Administration ManualAdding or Removing MembersIn the Workgroup view of the Workgroup wind

Establishing Workgroup MembershipAltiWare OE System Administration Manual 99Extension ConfigurationHere’s an example.Figure 39. Extension view of Wor

AltiWare OE System Administration Manual 1OverviewCHAPTER 1OverviewAltiServ™ is a multi-application computer telephony platform that combines AltiGen’

Extension and Workgroup Configuration 100 AltiWare OE System Administration ManualSetting InterCall DelayLike Wrap Up time, InterCall Delay can create

Setting up Station Speed DialingAltiWare OE System Administration Manual 101Extension ConfigurationSetting up Station Speed DialingFor each physical

Extension and Workgroup Configuration 102 AltiWare OE System Administration ManualEditing Speed Dial EntriesTo add or edit an entry, double-click the

Setting the Mailbox OptionsAltiWare OE System Administration Manual 103Extension ConfigurationSetting the Mailbox OptionsThe Mailbox Settings define

Extension and Workgroup Configuration 104 AltiWare OE System Administration ManualAn Information Only mailbox allows callers to listen to customized r

Setting the Mailbox OptionsAltiWare OE System Administration Manual 105Extension Configuration• Retention Length of Saved Messages—the number of days

Extension and Workgroup Configuration 106 AltiWare OE System Administration ManualSetting Message Notification OptionsThe Notification tab of Extensio

Setting Message Notification OptionsAltiWare OE System Administration Manual 107Extension Configuration• Urgent Voice Messages Only.• All Voice Messa

Extension and Workgroup Configuration 108 AltiWare OE System Administration Manualwork around this problem, instruct users to append a few commas (,)

Configuring Calling RestrictionsAltiWare OE System Administration Manual 109Extension ConfigurationConfiguring Calling RestrictionsAvailable restrict

Overview2 AltiWare OE System Administration ManuallKey AltiServ Characteristics When you see this New icon, it means that the feature is new to AltiW

Extension and Workgroup Configuration 110 AltiWare OE System Administration ManualSetting Call Restriction OptionsYou can use one of the following opt

Setting Answering OptionsAltiWare OE System Administration Manual 111Extension ConfigurationSetting Answering OptionsAnswering options include forwar

Extension and Workgroup Configuration 112 AltiWare OE System Administration ManualForwarding All CallsCall Forwarding is available to all three types

Setting Answering OptionsAltiWare OE System Administration Manual 113Extension ConfigurationHandling Busy CallsYou have several options for handling

Extension and Workgroup Configuration 114 AltiWare OE System Administration ManualHandling Unanswered CallsThe No Answer Call Handling provide options

Setting Answering OptionsAltiWare OE System Administration Manual 115Extension ConfigurationEnabling RNA Log OutThis “Ring No Answer” check box optio

Extension and Workgroup Configuration 116 AltiWare OE System Administration ManualConfiguring One Number AccessOne Number Access (ONA) allows you to i

Configuring One Number AccessAltiWare OE System Administration Manual 117Extension ConfigurationYou can use Apply to… to apply some ONA settings to o

Extension and Workgroup Configuration 118 AltiWare OE System Administration ManualCaller ID verification entries should be complete phone numbers. • D

Setting Monitor ListsAltiWare OE System Administration Manual 119Extension ConfigurationSetting Monitor ListsThe Monitoring List window provides for

Key AltiServ CharacteristicsAltiWare OE System Administration Manual 3Overview• Additional T1/PRI boards can be added to meet larger system requiremen

Extension and Workgroup Configuration 120 AltiWare OE System Administration Manual

AltiWare OE System Administration Manual 121Out Call RoutingCHAPTER 6Out Call Routing ConfigurationOut Call Routing Configuration allows you to define

Out Call Routing Configuration122 AltiWare OE System Administration ManualAccessing Out Call Routing ConfigurationTo access Out Call Routing Configura

Working with Route DefinitionsAltiWare OE System Administration Manual 123Out Call RoutingAdding Route Definitions To add a route definition, click th

Out Call Routing Configuration124 AltiWare OE System Administration ManualThe Member Trunks list displays the trunks assigned to the selected route. T

Setting Default RoutesAltiWare OE System Administration Manual 125Out Call RoutingSetting Default RoutesThe Default Routes function allows you to crea

Out Call Routing Configuration126 AltiWare OE System Administration ManualAbout Call Routing and 911 CallsIf you use Call Routing for 911, make sure t

Setting Dialing Pattern RoutingAltiWare OE System Administration Manual 127Out Call RoutingSetting Dialing Pattern RoutingYou can use the Dialing Patt

Out Call Routing Configuration128 AltiWare OE System Administration ManualAdding a Dialing Pattern Definition1. Click Add to open the Add an entry dia

AltiWare OE System Administration Manual 129Auto AttendantCHAPTER 7Auto Attendant ConfigurationAuto Attendants perform simple call processing tasks s

Overview4 AltiWare OE System Administration ManuallPBX FeaturesThe PBX features include telephone switching for making calls, answering calls, and tra

Auto Attendant Configuration 130 AltiWare OE System Administration ManualExample: Auto Attendant PlanningAuto Attendant ID: 100, Phrase 10Main Menu fo

Adding Auto AttendantsAltiWare OE System Administration Manual 131Auto AttendantAdding Auto AttendantsThe first 16 Auto Attendants are provided by de

Auto Attendant Configuration 132 AltiWare OE System Administration ManualEditing Auto AttendantsTo edit an Auto Attendant, select Auto Attendant Selec

Editing Auto AttendantsAltiWare OE System Administration Manual 133Auto AttendantConfiguring Menu ItemsFor any menu item you want to use, you make an

Auto Attendant Configuration 134 AltiWare OE System Administration Manual• Prompt—select the prompt number that is to be played for incoming calls. Pr

Editing Auto AttendantsAltiWare OE System Administration Manual 135Auto AttendantCollecting DigitsWhen you select the Collect Digits action, the call

Auto Attendant Configuration 136 AltiWare OE System Administration Manual1. Selecting the Collect Digit action, you first set the following additional

Phrase ManagementAltiWare OE System Administration Manual 137Auto AttendantPhrase ManagementYou may want to record unique phrases to customize an Aut

Auto Attendant Configuration 138 AltiWare OE System Administration ManualRecording Custom PhrasesWhen you create custom phrases, you should keep a rec

Phrase ManagementAltiWare OE System Administration Manual 139Auto AttendantUsing Professionally Recorded PhrasesRecording studios such as Worldly Voi

Key AltiServ CharacteristicsAltiWare OE System Administration Manual 5Overview• Personal Call Park and Pick Up - users can park calls at one station t

Auto Attendant Configuration 140 AltiWare OE System Administration Manual

Audio Peripheral ConfigurationAltiWare OE System Administration Manual 141Additional ConfigurationCHAPTER 8Additional SetupThe following areas are add

MVIP Clock Configuration 142 AltiWare OE System Administration ManualConfiguring Music On Hold and Recorded AnnouncementsCallers will hear the music o

Feature TipsAltiWare OE System Administration Manual 143Additional ConfigurationFigure 55 shows the Clock Configuration dialog box which allows the sy

Feature Tips 144 AltiWare OE System Administration ManualYou may, however, want to completely disable this feature for all users. To disable Feature T

Using Backup and RestoreAltiWare OE System Administration Manual 145System Data ManagementCHAPTER 9System Data ManagementUsing Backup and RestoreAltiW

System Data Management 146 AltiWare OE System Administration ManualBacking up FilesTo backup files immediately:1. Open the System Data Management wind

Scheduling BackupsAltiWare OE System Administration Manual 147System Data ManagementScheduling BackupsYou can set up automated backup on a schedule, a

System Data Management 148 AltiWare OE System Administration ManualRestoring Backed up FilesTo restore the backed up files:1. Open the System Data Man

System Summary ReportAltiWare OE System Administration Manual 149System ReportsCHAPTER 10System Report ManagementAltiServ provides system management r

Overview6 AltiWare OE System Administration Manuall• Distinctive Call Waiting Tone - allows three different call waiting tone cadences to distinguish

System Report Management 150 AltiWare OE System Administration ManualThe system configuration summary data includes basic attributes on Extensions, wo

System LogAltiWare OE System Administration Manual 151System ReportsSystem LogThe System Log window displays information on system operating status. T

System Report Management 152 AltiWare OE System Administration ManualIP Cumulative Traffic StatisticsTo view a report of all cumulative IP traffic, cl

IP Cumulative Traffic StatisticsAltiWare OE System Administration Manual 153System ReportsThe difference between the IP Trunk Current Traffic Statisti

System Report Management 154 AltiWare OE System Administration Manual

Network Protocol and AddressingAltiWare OE System Administration Manual 155Data and Internet Integration CHAPTER 11Data and Internet IntegrationThis c

Data and Internet Integration156 AltiWare OE System Administration ManualTCP/IP - Transmission Control Protocol/Internet Protocol (TCP/IP) is the prot

Network Protocol and AddressingAltiWare OE System Administration Manual 157Data and Internet Integration altigen.comcom = first level domain name alti

Data and Internet Integration158 AltiWare OE System Administration ManualAltiWare provides users with the ability to record a voice annotation and att

Setting Up Email ServiceAltiWare OE System Administration Manual 159Data and Internet Integration Setting Up Email ServiceThere are some basic require

Key AltiServ CharacteristicsAltiWare OE System Administration Manual 7Overview• Overhead Paging by Trunk - allows the use of voice paging or broadcast

Data and Internet Integration160 AltiWare OE System Administration ManualStep 2: Setup the RouterInstall the router on the LAN. The router is the gate

Setting Up Email ServiceAltiWare OE System Administration Manual 161Data and Internet Integration Figure 63. Network Setting Window

Data and Internet Integration162 AltiWare OE System Administration Manual2. Display the TCP/IP Properties window to define TCP/IP parameters.By double

Setting Up Email ServiceAltiWare OE System Administration Manual 163Data and Internet Integration 3. Domain Name System - select the DNS tab at the to

Data and Internet Integration164 AltiWare OE System Administration ManualStep 4: Notify Your ISP of the Following:1. Your AltiServ Host Name (host nam

Setting Up Email ServiceAltiWare OE System Administration Manual 165Data and Internet Integration • Select the Allow Inbound Internet Mail box if Alti

Data and Internet Integration166 AltiWare OE System Administration ManualSetting Up LAN and Internet Email on the ClientTo set up the client side of t

Setting Up Email ServiceAltiWare OE System Administration Manual 167Data and Internet Integration Figure 66. Netscape Mail Server Setup4. Set up helpe

Data and Internet Integration168 AltiWare OE System Administration ManualSetting up an Exchange ServerThis section provides you with step-by-step inst

Setting up an Exchange ServerAltiWare OE System Administration Manual 169Data and Internet Integration PrerequisitesIt is assumed that you already hav

Overview8 AltiWare OE System Administration Manuall• Transfer to Auto Attendant - allows a user to transfer a call to an Auto Attendant by pressing FL

Data and Internet Integration170 AltiWare OE System Administration ManualTo verify this, select Start ➜ Control Panel ➜ Services. A Windows Services d

Setting up an Exchange ServerAltiWare OE System Administration Manual 171Data and Internet Integration Complete the entries in this dialog box as foll

Data and Internet Integration172 AltiWare OE System Administration ManualExchange Server Services Must be StartedCheck that all Exchange Server Servic

Setting up an Exchange ServerAltiWare OE System Administration Manual 173Data and Internet Integration Open the Exchange Administrator on the Exchange

Data and Internet Integration174 AltiWare OE System Administration ManualMicrosoft Exchange Administrator ConfigurationIn Microsoft Exchange Administr

Setting up an Exchange ServerAltiWare OE System Administration Manual 175Data and Internet Integration Do the following: 1. Add <Domain>\AltiGen

Data and Internet Integration176 AltiWare OE System Administration ManualAfter installation is complete, start Outlook 2000 from Start ➜ Programs. In

Setting up an Exchange ServerAltiWare OE System Administration Manual 177Data and Internet Integration Check to see that Outlook 2000 is in the mode o

Data and Internet Integration178 AltiWare OE System Administration ManualClick Options… to open the Options dialog box, and select Mail Delivery if un

Setting up an Exchange ServerAltiWare OE System Administration Manual 179Data and Internet Integration Configuring an Outlook 2000 ProfileStart Outloo

Key AltiServ CharacteristicsAltiWare OE System Administration Manual 9Overview• Multiple Workgroup Membership- allows each extension to belong to mult

Data and Internet Integration180 AltiWare OE System Administration ManualIn the Microsoft Exchange Server dialog box that opens, type the Exchange Ser

Setting up an Exchange ServerAltiWare OE System Administration Manual 181Data and Internet Integration From the Extension Configuration General window

Data and Internet Integration182 AltiWare OE System Administration ManualImportant: The Middle Initial field should be empty for Exchange Server mail

Setting up an Exchange ServerAltiWare OE System Administration Manual 183Data and Internet Integration Enable the Exchange Integration feature in Alti

Data and Internet Integration184 AltiWare OE System Administration ManualTest Message Delivery to Exchange:Leave a voice mail for extension 100. The

Setting up an Exchange ServerAltiWare OE System Administration Manual 185Data and Internet Integration You can remedy this as follows:1. Logon as Alti

Data and Internet Integration186 AltiWare OE System Administration ManualAbout AltiReach ConfigurationThe AltiReach Call Management system allows Alti

CDR Format Elements AltiWare OE System Administration Manual 187A. Call Accounting TablesAPPENDIX ACall Accounting Report FormatsThis appendix identi

Call Accounting Report Formats188 AltiWare OE System Administration ManualTrunk Remote NumberTrunk destination number for outgoing callCaller ID (ANI)

CDR Format Elements AltiWare OE System Administration Manual 189A. Call Accounting TablesParty1Reserved2 Reserved UCHAR(21)Party1Type Identifies type

WARNING!Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently,

Overview10 AltiWare OE System Administration ManuallWorkgroup Barge In - with the Triton Resource Board, allows a workgroup supervisor to barge into c

Call Accounting Report Formats190 AltiWare OE System Administration ManualSecond Answering PartyParty2Reserve1 Reserved UCHAR(16)Party2Number Extensio

CDR Format Elements AltiWare OE System Administration Manual 191A. Call Accounting TablesOther Time StampsStart Time TmeStamp when the trunk was seiz

Call Accounting Report Formats192 AltiWare OE System Administration ManualExit State Under what condition was the call terminatedULONG 0x0001 – All0x0

SMDR Reporting Format AltiWare OE System Administration Manual 193A. Call Accounting TablesSMDR Reporting FormatBesides the CDR format, AltiServ repo

Call Accounting Report Formats194 AltiWare OE System Administration ManualExtension Calls Out Format:09/01 08:12P 00:00:33 109 2526352

SMDR Reporting Format AltiWare OE System Administration Manual 195A. Call Accounting TablesFrom Extension AExtension A: 100Extension B: 111Outside #:

Call Accounting Report Formats196 AltiWare OE System Administration ManualFrom Trunk BExtension B: 100Trunk X: 3210001Trunk Y: 3210002:Calls Initiated

Registration & Technical Support AltiWare OE System Administration Manual 197B. Technical SupportAPPENDIX BRegistration & Technical SupportTh

Registration & Technical Support198 AltiWare OE System Administration ManualTechnical SupportBefore contacting Technical Support, always have the

Registration & Technical Support AltiWare OE System Administration Manual 199B. Technical SupportHow To Reach AltiGen Technical SupportContact Al

Key AltiServ CharacteristicsAltiWare OE System Administration Manual 11OverviewWeb-based Call Processing - allows the Auto Attendant to accept calls p

Registration & Technical Support200 AltiWare OE System Administration ManualAll materials being returned to AltiGen must have an associated RMA nu

Registration & Technical Support AltiWare OE System Administration Manual 201B. Technical SupportRMA Fax Form Request For RMA NumberDATE:_____

Registration & Technical Support202 AltiWare OE System Administration ManualTechnical Support Fax Form Request for Technical Support DATE:________

Registration & Technical Support AltiWare OE System Administration Manual 203B. Technical SupportRegistration Fax Form Product Registration FormD

Registration & Technical Support204 AltiWare OE System Administration Manual

GlossaryAltiWare OE System Administration Manual 205GlossaryCGlossaryA AC - Alternating Current.ADPCM - Adaptive Differential Pulse Code Modulation. A

Glossary206 AltiWare OE System Administration ManualCcard - printed circuit assembly.CCIS - Common Channel Interoffice Signaling. A method of carrying

GlossaryAltiWare OE System Administration Manual 207GlossaryD database - a collection of related data which can be immediately accessed and operated u

Glossary208 AltiWare OE System Administration ManualEen-bloc dialing - dialing scheme that allows the terminal to include all the digits required to c

GlossaryAltiWare OE System Administration Manual 209Glossaryfunction - a specific purpose of an entity, or its characteristic action. In computer prog

Overview12 AltiWare OE System Administration Manuall• Information Only Mailbox - a mailbox can be configured to announce customized pre-recorded infor

Glossary210 AltiWare OE System Administration ManualJjack - the mate for a plug. Used to connect two pieces of equipment together.Kkeyboard - system i

GlossaryAltiWare OE System Administration Manual 211Glossarymodule - a compact assembly that is a component of a larger unit in electronics. A detacha

Glossary212 AltiWare OE System Administration Manualoption - a selection from several possibilities. OSI - Open Systems Interconnection. A software mo

GlossaryAltiWare OE System Administration Manual 213GlossaryPrivate Network - A series of offices connected together by leased and non-leased telephon

Glossary214 AltiWare OE System Administration ManualSsave - to retain data by placing it in memory or by copying it from one storage device to another

GlossaryAltiWare OE System Administration Manual 215Glossarytransfer - this feature redirects a call to another extension, AltiMail, or operator.trunk

Glossary216 AltiWare OE System Administration Manualworkgroup pilot number - an extension designated to a workgroup that is not associated with a phys

AltiWare OE System Administration Manual 217IndexIndexDIndexNumerics3rd-Party External CDR 35Aaccess restriction 14access code 71account code 4ACD 18c

Index218 AltiWare OE System Administration ManualBB Channel 65B8ZS (Binary 8 Zero Substitution) 63backing up files 146back-to-back T1 clock master 64b

IndexAltiWare OE System Administration Manual 219IndexQuantum board 55systembusiness hours 27call restrictions 31extension length 25first digit assign

Key AltiServ CharacteristicsAltiWare OE System Administration Manual 13OverviewInternet Integration FeaturesInternet integration features include:• Ma

Index220 AltiWare OE System Administration Manualoutgoing call restrictions 109physical extension 85, 212send notification 108speed dial 101types defi

IndexAltiWare OE System Administration Manual 221IndexJJam Bit 8 63jitteraverage statistic 152buffer 18, 76Kkeys, CDR data elements 187 – 196Lline pro

Index222 AltiWare OE System Administration Manualmixed-media messaging 157helper applications 157multiple AltiServ systems 16protocol 155IMAP4 156TCP/

IndexAltiWare OE System Administration Manual 223Indexprefixsystem prohibited 32toll call 32pre-recorded prompts 138PRI ISDN Numbering Plan 66product

Index224 AltiWare OE System Administration ManualservicesSMTP/POP3 38services menusystem data management 145sessionCDR records 196setting up 101busine

IndexAltiWare OE System Administration Manual 225Indextenant service 15tenant table 46terminal endpoint identifier (TEI) 68tie trunk 73tie trunk, DID

Index226 AltiWare OE System Administration ManualWWink Start 74work days 28workgroupagent login/logout 9answer handling 115barge in 10call pickup 9cal

AltiWare OE System Administration Manual 227EReaders Comment FormAltiWare OE Release 4.0System Administration ManualPlease use this form to provide co

228 AltiWare OE System Administration ManualCOMMENTS:Mail to:AltiGen Communications, Inc. 47427 Fremont Blvd.Fremont, CA 94538Or Call us at: (510) 252

Overview14 AltiWare OE System Administration Manuall• CallViewTM - a Web-based Java application that allows for call control using a standard Web brow

Key AltiServ CharacteristicsAltiWare OE System Administration Manual 15OverviewAltiServ resides, AltiAdmin can be installed and used to manage AltiSer

Overview16 AltiWare OE System Administration ManuallT1/PRI FeaturesT1/PRI features include:• Collecting Caller ID/DID Digits for T1 - allows you to co

Key AltiServ CharacteristicsAltiWare OE System Administration Manual 17Overview• Integrated Administration - calls through both PSTN and IP networks c

Overview18 AltiWare OE System Administration Manuall• Jitter Removals - due to various delays in the IP network, audio packet streams may be delivered

Key AltiServ CharacteristicsAltiWare OE System Administration Manual 19Overview•Voice Mail• MS Exchange Integration• AltiConsole Client Support• AltiR

Table of Contents AltiWare OE System Administration Manual iiiContentsPreface: About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . .

Overview20 AltiWare OE System Administration Manuall CDR Search - allows administrators to search CDR files for records that meet selected criteria, a

AltiWare OE System Administration Manual 21System ConfigurationCHAPTER 2System ConfigurationThe System Configuration functions provide for configuring

System Configuration22 AltiWare OE System Administration ManualSetting General ParametersThe General tab is the default window you see when you open t

Setting General ParametersAltiWare OE System Administration Manual 23System Configuration• Distinctive Ring—this enables users to distinguish between

System Configuration24 AltiWare OE System Administration ManualSetting a System Number PlanThe System Number Plan defines the extension digit length.

Setting a System Number PlanAltiWare OE System Administration Manual 25System ConfigurationUse the Number Plan window to specify the following: • Exte

System Configuration26 AltiWare OE System Administration ManualAssigning Trunk, IP Trunk, & Route AccessYou can use trunk, IP trunk, and route acc

Setting Business HoursAltiWare OE System Administration Manual 27System ConfigurationSetting Business HoursThe Business Hours tab contains group boxes

System Configuration28 AltiWare OE System Administration ManualSet the business schedule as follows:• Work Day. Select the days of the week on which t

Configuring System Speed DialingAltiWare OE System Administration Manual 29System ConfigurationConfiguring System Speed DialingYou can set up to 60 sy

Table of Contentsiv AltiWare OE System Administration ManualSetting Message Recording Options . . . . . . . . . . . . . . . . . . . . . . 37Setting E

System Configuration30 AltiWare OE System Administration ManualEditing Speed Dial EntriesTo add or edit an entry, double-click the Station ID number y

Defining System Call RestrictionsAltiWare OE System Administration Manual 31System ConfigurationDefining System Call Restrictions Call Restriction all

System Configuration32 AltiWare OE System Administration ManualBlocking Calls to Area Codes from All ExtensionsTo add or edit system prohibited area c

Defining System Call RestrictionsAltiWare OE System Administration Manual 33System ConfigurationEnabling Hop Off for Tie Trunks When selected, this fu

System Configuration34 AltiWare OE System Administration ManualSetting up Call ReportsYou can set up call reporting to your local drive, to a remote s

Setting up Call ReportsAltiWare OE System Administration Manual 35System ConfigurationSetting External LoggingAltiWare allows you to output call accou

System Configuration36 AltiWare OE System Administration ManualManaging MessagesThe Messaging function provides for setting basic parameters and optio

Managing MessagesAltiWare OE System Administration Manual 37System Configuration• Retry Interval in Minutes is the number of minutes between retry att

System Configuration38 AltiWare OE System Administration ManualSetting E-mail Messaging Options To use the AltiWare e-mail services, configure the fol

Setting Area Code Toll DefinitionsAltiWare OE System Administration Manual 39System ConfigurationSetting Area Code Toll DefinitionsThe Area Codes wind

Table of Contents AltiWare OE System Administration Manual v CHAPTER 5Extension and Workgroup Configuration . . . . . . . . . . . . 85Setting up Ex

System Configuration40 AltiWare OE System Administration ManualAccessing Area Codes SetupTo access the Area Code window, select System Configuration..

Defining an IP Dialing TableAltiWare OE System Administration Manual 41System ConfigurationDefining an IP Dialing TableTo use an AltiServ-to-AltiServ

System Configuration42 AltiWare OE System Administration ManualDefining the IP Dialing TableTo access the IP Dialing Table window, select System Confi

Defining an IP Dialing TableAltiWare OE System Administration Manual 43System ConfigurationDefining Remote LocationsTo add a location, click the Add b

System Configuration44 AltiWare OE System Administration ManualConfiguring DNIS RoutingWhen an incoming call comes through a trunk with DNIS or DID nu

Configuring DNIS RoutingAltiWare OE System Administration Manual 45System ConfigurationAdding and Deleting DNIS Route EntriesTo add entries to the DNI

System Configuration46 AltiWare OE System Administration ManualUsing a Tenant TableIf several small businesses or groups want to share an AltiServ sys

Using a Tenant TableAltiWare OE System Administration Manual 47System ConfigurationConfiguring the Tenant Table Configuring the tenant table involves

System Configuration48 AltiWare OE System Administration ManualModifying the Tenant Table• To delete a tenant from the tenant window, simply highlight

Creating Distribution ListsAltiWare OE System Administration Manual 49System ConfigurationCreating Distribution ListsThe System Distribution Lists pro

Table of Contentsvi AltiWare OE System Administration Manual CHAPTER 6Out Call Routing Configuration . . . . . . . . . . . . . . . . . . . 121Work

System Configuration50 AltiWare OE System Administration ManualDefining a Distribution List1. In the Distribution List window, select an ID (0 – 99) i

Setting Logoff Reason CodesAltiWare OE System Administration Manual 51System ConfigurationSetting Logoff Reason CodesIn a workgroup environment, logof

System Configuration52 AltiWare OE System Administration Manual

AltiWare OE System Administration Manual 53Board ConfigurationCHAPTER 3Board ConfigurationBoard attributes and functions are accessible in the Boards

Board Configuration 54 AltiWare OE System Administration ManualUsing the Triton Resource BoardThe Triton Resource Board, introduced with AltiWare 4.0,

Configuring the Quantum BoardAltiWare OE System Administration Manual 55Board ConfigurationConfiguring the Quantum BoardDouble click the board’s icon

Board Configuration 56 AltiWare OE System Administration Manual• Board Configuration button: opens a diagnostic dialog box.Figure 17. Quantum Board De

Configuring the Triton Analog Station BoardAltiWare OE System Administration Manual 57Board ConfigurationConfiguring the Triton Analog Station BoardD

Board Configuration 58 AltiWare OE System Administration ManualConfiguring the Triton VoIP BoardDouble click the board’s icon in the Boards window (Fi

Configuring the Triton T1/PRI BoardAltiWare OE System Administration Manual 59Board ConfigurationConfiguring the Triton T1/PRI BoardDouble click the

Table of Contents AltiWare OE System Administration Manual vii CHAPTER 11Data and Internet Integration . . . . . . . . . . . . . . . . . . . . . 15

Board Configuration 60 AltiWare OE System Administration ManualThis dialog box displays the board serial number and allows you to reconfigure the Cloc

Configuring the Triton T1/PRI BoardAltiWare OE System Administration Manual 61Board ConfigurationReading the Status MessagesIf the span is working, t

Board Configuration 62 AltiWare OE System Administration Manual• Reading the Statistics The Statistics is an informational displays of accumulated sta

Configuring the Triton T1/PRI BoardAltiWare OE System Administration Manual 63Board Configuration• OOF Errors - the Out Of Frame counter registers ev

Board Configuration 64 AltiWare OE System Administration Manualto a one. Bell Zero Code Suppression replaces bit 7 of an all zero channel byte with a

Configuring the Triton T1/PRI BoardAltiWare OE System Administration Manual 65Board ConfigurationSetting up T1 or PRI Channels on the Triton T1/PRI B

Board Configuration 66 AltiWare OE System Administration Manual• To enable a Tie trunk, select the Enable Tie Trunk check box at the bottom. Note that

Configuring the Triton T1/PRI BoardAltiWare OE System Administration Manual 67Board ConfigurationThe PRI ISDN Numbering Plan dialog box displays the

Board Configuration 68 AltiWare OE System Administration ManualThe choices in the list depend on the specific switch and your long distance service pr

AltiWare OE System Administration Manual 69Trunk ConfigurationCHAPTER 4Trunk ConfigurationTrunk attributes and parameters are set using the Trunk Con

Table of Contentsviii AltiWare OE System Administration ManualHow To Reach AltiGen Technical Support. . . . . . . . . . . . . . . . 199Tech Support o

Trunk Configuration 70 AltiWare OE System Administration ManualHowever you open the Trunk Configuration window, the General window appears, looking so

Setting General Trunk AttributesAltiWare OE System Administration Manual 71Trunk ConfigurationConfiguring One or Multiple TrunksTo customize trunk ch

Trunk Configuration 72 AltiWare OE System Administration Manualpaging applications. If the manually selected paging ID is used by another trunk, the c

Setting General Trunk AttributesAltiWare OE System Administration Manual 73Trunk Configuration• Attribute—In Service makes the trunk available for us

Trunk Configuration 74 AltiWare OE System Administration ManualQuantum Trunk PropertiesTo configure a Quantum channel, select a Quantum channel from t

Setting General Trunk AttributesAltiWare OE System Administration Manual 75Trunk Configuration• External The Incoming Ring Type can be single or doub

Trunk Configuration 76 AltiWare OE System Administration ManualTriton VoIP Trunk PropertiesTo configure a Triton VoIP channel, select a Triton VoIP ch

Setting General Trunk AttributesAltiWare OE System Administration Manual 77Trunk ConfigurationThe Jitter Buffer should be adjusted according to the W

Trunk Configuration 78 AltiWare OE System Administration ManualTriton T1/PRI Trunk PropertiesTo configure a Triton T1/PRI channel, select a Triton T1/

Setting General Trunk AttributesAltiWare OE System Administration Manual 79Trunk ConfigurationThe Max. seconds before the first digit setting is the

PrefaceAltiWare OE System Administration Manual ixPreface: About This ManualThis guide is designed for dealers, administrators and technicians who are

Trunk Configuration 80 AltiWare OE System Administration ManualCaller ID and DID Incoming Sequence ExampleThe following is an example of a Caller ID a

Incoming Call RoutingAltiWare OE System Administration Manual 81Trunk ConfigurationIncoming Call RoutingTo set incoming call routing for a trunk, sel

Trunk Configuration 82 AltiWare OE System Administration ManualOutgoing Call Blocking To set outgoing call blocking for a trunk, select the trunk in t

Quantum Board Channel Gain ConfigurationAltiWare OE System Administration Manual 83Trunk ConfigurationQuantum Board Channel Gain ConfigurationThe inc

Trunk Configuration 84 AltiWare OE System Administration Manual

AltiWare OE System Administration Manual 85Extension ConfigurationCHAPTER 5Extension and Workgroup ConfigurationThere are three types of extensions:

Extension and Workgroup Configuration 86 AltiWare OE System Administration Manual• Answering—Call forwarding, call waiting, and call handling preferen

Setting up ExtensionsAltiWare OE System Administration Manual 87Extension ConfigurationAccessing Extension ConfigurationTo access Extension Configura

Extension and Workgroup Configuration 88 AltiWare OE System Administration ManualAdding New ExtensionsTo add a new extension:1. To add an extension, c

Setting up ExtensionsAltiWare OE System Administration Manual 89Extension Configuration4. Depending on the type of extension you’re creating, take on