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10 AltiClient Manual
Resizing the Display
You can resize many AltiClient windows using the standard Windows
method: place the cursor at a window edge or corner, then drag the window
to the size you want.
Also, the field size for any field can be increased or decreased by pointing
the cursor to either side of the field’s main column. The cursor changes to
a movable double bar (||) that can be moved to resize the column.
Call States
AltiWare/AltiContact Manager applications report the status of calls. A list
of the states includes the following:
• AA - the call is being transferred to an Auto Attendant/IVR
• Busy - callee is busy or not available
• Call Pending - the call is placed into a workgroup queue
• Conference - the call is in conference
• Connect - the call is connected
• Dial Tone - a dial tone is present, AltiAgent is ready to dial out
• Error - receipt of an error tone
• Hold - the call is on hold
• Hold Pending - the call is being transferred or conferenced
• Idle - the extension is not in use
• Music on Hold - an extension user placed the call on hold to take
another call
• Park - the call is parked
• Play - playing voice mail
• Proceeding - the outgoing call is in progress
• Record - recording an introductory message
• Ringback - caller receives this state while callee is ringing
• Ringing - there is an incoming call
• Voice mail - the call is in voice mail
- AltiClient™ 1
- WARNING! 2
- TRADEMARKS 2
- Contents 3
- CHAPTER 4 4
- CHAPTER 5 4
- AltiClient Manual iii 5
- Warranty 7
- How to Obtain Service 8
- Effect of State Law 9
- Sales Outside the U.S.A 9
- Overview 11
- Installation 11
- Procedures 12
- Installation and Setup 12
- Uninstalling AltiClient 13
- ACT!/GoldMine® Support 14
- QuickNet Integration 14
- Getting Started 15
- 6 AltiClient Manual 16
- Figure 1. Logging in 16
- AltiClient Manual 7 17
- IP Extensions Using QuickNet 18
- Hiding or Exiting AltiClient 19
- Call States 20
- Error Messages 21
- 14 AltiClient Manual 24
- AltiClient Manual 15 25
- Workgroup Login 26
- About the Main Window 27
- Call Handling 28
- AltiClient Manual 19 29
- Figure 4. The Dial button 29
- Dialing By Number 30
- Placing Calls on Hold 31
- Using Call Waiting 32
- Transferring Calls 32
- Sending Calls to Voice Mail 33
- Transferring to Attendant 33
- Conferencing Calls 34
- AltiClient Manual 25 35
- Recording Calls 36
- Recording on Demand 38
- AltiAgent Options 39
- Viewing Caller Data 40
- AltiClient Manual 31 41
- Figure 16. Add URL dialog box 41
- Figure 17. Caller Data window 41
- Monitoring 42
- Reading the Monitor List 43
- Calling or Picking Up Calls 43
- Viewing the Call History 44
- Viewing Workgroup Statistics 45
- Viewing Queues 46
- Applications 47
- 38 AltiClient Manual 48
- Logging In 49
- 40 AltiClient Manual 50
- Viewing Group Statistics 51
- Switching Workgroup Views 52
- Viewing Agent Statistics 53
- To change the display: 54
- Viewing Agent Current Status 55
- 46 AltiClient Manual 56
- Figure 6. Caller ID field 56
- Listening In 57
- Viewing the Queues 58
- Operation Notes 59
- 50 AltiClient Manual 60
- Apply Button and OK Button 61
- General Information 62
- Record Type 63
- Voice Mail Play Options 63
- Accessing Databases 63
- 54 AltiClient Manual 64
- AltiClient Manual 55 65
- One Number Access (ONA) 67
- 58 AltiClient Manual 68
- Using a Password 69
- Message Notification 70
- AltiClient Manual 61 71
- Station Speed Dialing Setup 72
- System Speed Dialing 73
- 64 AltiClient Manual 74
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