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Using CDR Search

CDR Manual 19

Using CDR Search

• All Calls—calls involving: Auto Attendant/IVR, Ring No Answer,

Queue, Voice Mail (no VM recorded or VM recorded), Connect,

Logon, Logoff, All Trunks Busy, No session, VM Access, Forward,

Transfer, VM Notify, WG Abandoned, Park, System Park,

Conference, Call Monitor, Transfer Cancel, Call Redirect, Call

Pick Up, Dial Cancel

• Connected Calls

& M

essages—Connected Calls plus Messages

(see below)

• Connected Calls—i

ncoming calls answered by a person, and

outgoing calls that entered “Connected” state

Note: For CDR records, Connected Calls refer to call

s in these

states: connected, transfer, park, system park, conference

call and transfer cancel.

• Messages—

ncoming calls directed to voicemail

• Unanswered Calls—

incoming or outgoing calls not answered by a

person

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