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Running a Search

22 CDR Manual

Group CDR Search

Group CDR search lets you specify a search by group. To perform this

search, you can log in as the administrator or as a workgroup supervisor.

1. Select the time range for the search:

• User Define—t

he From/To fields default to a range that includes

the 10 previous days. Edit the date and time for a custom range.

• Today—sets the From/To fiel

ds to the current date

• Last 7 Days—sets the From

/To range to the previous seven days

2. Select the Type of search:

• All Calls—calls i

nvolving: Auto Attendant/IVR, Ring No Answer,

Queue, Voice Mail (no VM recorded or VM recorded), Connect,

Logon, Logoff, All Trunks Busy, No session, VM Access, Forward,

Transfer, VM Notify, WG Abandoned, Park, System Park,

Conference, Call Monitor, Transfer Cancel, Call Redirect, Call

Pick Up, Dial Cancel

Note: When searching for All

Calls in WG

CDR, the search

results will not include workgroup agent login/logout, as

the system does not recognize logging in/out as a call.

• Connected Calls

& Messages—

Connected Calls plus “Messages”

(see below)

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