Altigen MAXCS 7.0 CDR Bedienungsanleitung PDF herunterladen (Seite 93)

CDR Manual 89

Glossary

The wrapup time can be a fixed number of minutes after which the agent is forced

back into taking calls, or it can be variable, controlled by MaxAgent, where the

agent “releases” their phone for the next call. The settings can be designed to allow

agents to control the wrapup time until a limit occurs (the fixed time).

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WARNING! 2
TRADEMARKS 2
Contents 3
HAPTER 4 4
HAPTER 5 4
Installing CDR Search 5
Pre-Installation Checklist 6
Uninstalling CDR Search 6
Downgrade Procedure 6
CDR Manual 3 7
4 CDR Manual 8
CDR Overview 9
6 CDR Manual 10
Service) 11
8 CDR Manual 12
Call Center Events and CDR 13
Past and Present CDR 13
Multi-Project Naming 14
Login and Logout 15
Changing Time Settings 15
12 CDR Manual 16
Using CDR Search 17
Logging In 18
14 CDR Manual 18
CDR Manual 15 19
16 CDR Manual 20
CDR Manual 17 21
Running a Search 22
CDR Manual 19 23
20 CDR Manual 24
CDR Manual 21 25
Group CDR Search 26
CDR Manual 23 27
Workgroup Statistics Search 28
Search Results 29
26 CDR Manual 30
Call Details 31
Session ID Call Details 32
Statistics (WG Statistics) 33
30 CDR Manual 34
Exporting Records 36
Printing Records 37
34 CDR Manual 38
Data Storage 39
Logger Service Configuration 40
CDR Manual 37 41
Testing the DB Dialog 42
Limitations 43
40 CDR Manual 44
CDR / Workgroup CDR Search: 45
Typical Searches 45
Example CDR Searches 46
Sample CDR 47
Searches 47
CDR Records 48
46 CDR Manual 50
Records and Data Schema 51
Record Window for Call Info 52
Records and 53
Data Schema 53
50 CDR Manual 54
Date of time interval 54
52 CDR Manual 56
Workgroup Statistics Window 57
54 CDR Manual 58
56 CDR Manual 60
Database 60
Definition Type Specification 60
Table 2: AGENTPERWGSUMMARY1 61
Table 3: AGENTPERWGSUMMARY2 62
Table 4: AGENTPERWGSUMMARY3 64
Table 5: AGENTSUMMARY1 64
Table 6: AGENTSUMMARY2 65
Table 7: AGENTSUMMARY3 66
Table 8: AGENTSUMMARY4 67
Table 9: CDRMAIN 67
64 CDR Manual 68
66 CDR Manual 70
68 CDR Manual 72
CDR Manual 69 73
Table 10: WGRTSUMMARY 74
72 CDR Manual 76
Table 11: WGSUMMARY 77
74 CDR Manual 78
76 CDR Manual 80
Table 12: EXTINFORMATION 82
Table 13: WGMEMBER 83
80 CDR Manual 84
Glossary 85
90 CDR Manual 94

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