Altigen MAXCS 7.0 CDR Bedienungsanleitung Seite 3
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- Inhaltsverzeichnis
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CDR Manual i
Contents
CHAPTER 1
Installing CDR Search . . . . . . . . . . . . . . . . . . . . . . . . . . 1
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Hardware Requirements . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . 1
Pre-Installation Checklist . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . 2
To install CDR Search on a Client Machine . . . . . . . . . . . . . . . . . . . . 2
Uninstalling CDR Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Downgrade Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
CHAPTER 2
CDR Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Real-Time Monitoring and the CDR Client . . . . . . . . . . . . . . . . . . . . . 5
The RTM Statistics Database. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Internal Database Configuration (Internal
Logger Service) . . . . . . 7
External (Remote) Logging of Call Data . .
. . . . . . . . . . . . . . . . . . . 8
Call Center Events and CDR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Past and Present CDR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Configuration Areas Affecting CDR Information . . . . . . . . . . . . . . . . 10
Multi-Project Naming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Wrapup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Ring No Answer Configurations and VM .
. . . . . . . . . . . . . . . . . . 11
Login and Logout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Changing Time Settings . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . 11
CHAPTER 3
Using CDR Search . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Logging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Running a Search . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . 18
CDR Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Group CDR Search. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Workgroup Statistics Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Search Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Summary (CDR Search and Group CDR Search) . . . . . . . . . . . . 26
Call Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
- WARNING! 2
- TRADEMARKS 2
- Contents 3
- HAPTER 4 4
- HAPTER 5 4
- Installing CDR Search 5
- Pre-Installation Checklist 6
- Uninstalling CDR Search 6
- Downgrade Procedure 6
- CDR Manual 3 7
- 4 CDR Manual 8
- CDR Overview 9
- 6 CDR Manual 10
- Service) 11
- 8 CDR Manual 12
- Call Center Events and CDR 13
- Past and Present CDR 13
- Multi-Project Naming 14
- Login and Logout 15
- Changing Time Settings 15
- 12 CDR Manual 16
- Using CDR Search 17
- Logging In 18
- 14 CDR Manual 18
- CDR Manual 15 19
- 16 CDR Manual 20
- CDR Manual 17 21
- Running a Search 22
- CDR Manual 19 23
- 20 CDR Manual 24
- CDR Manual 21 25
- Group CDR Search 26
- CDR Manual 23 27
- Workgroup Statistics Search 28
- Search Results 29
- 26 CDR Manual 30
- Call Details 31
- Session ID Call Details 32
- Statistics (WG Statistics) 33
- 30 CDR Manual 34
- Exporting Records 36
- Printing Records 37
- 34 CDR Manual 38
- Data Storage 39
- Logger Service Configuration 40
- CDR Manual 37 41
- Testing the DB Dialog 42
- Limitations 43
- 40 CDR Manual 44
- CDR / Workgroup CDR Search: 45
- Typical Searches 45
- Example CDR Searches 46
- Sample CDR 47
- Searches 47
- CDR Records 48
- 46 CDR Manual 50
- Records and Data Schema 51
- Record Window for Call Info 52
- Records and 53
- Data Schema 53
- 50 CDR Manual 54
- Date of time interval 54
- 52 CDR Manual 56
- Workgroup Statistics Window 57
- 54 CDR Manual 58
- 56 CDR Manual 60
- Database 60
- Definition Type Specification 60
- Table 2: AGENTPERWGSUMMARY1 61
- Table 3: AGENTPERWGSUMMARY2 62
- Table 4: AGENTPERWGSUMMARY3 64
- Table 5: AGENTSUMMARY1 64
- Table 6: AGENTSUMMARY2 65
- Table 7: AGENTSUMMARY3 66
- Table 8: AGENTSUMMARY4 67
- Table 9: CDRMAIN 67
- 64 CDR Manual 68
- 66 CDR Manual 70
- 68 CDR Manual 72
- CDR Manual 69 73
- Table 10: WGRTSUMMARY 74
- 72 CDR Manual 76
- Table 11: WGSUMMARY 77
- 74 CDR Manual 78
- 76 CDR Manual 80
- Table 12: EXTINFORMATION 82
- Table 13: WGMEMBER 83
- 80 CDR Manual 84
- Glossary 85
- 90 CDR Manual 94
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