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MaxSupervisor Manual 23

Using MaxSupervisor

Viewing Group Statistics

The Group Statistics tab displays (in both tabular and graph formats) real

time workgroup activity and performance since midnight, and a summary

of agent data. The statistics displayed are for workgroup calls only.

You can select the data you want to see graphed from the drop-down list

below the graph. You can select a time interval for the graph also:

15 minutes, 30 minutes, 1 hour.

Workgroup statistics are reset every night at midnight.

Most of the statistics are self-explanatory. The following table details each

one:

Click the panel border and drag left

or right to resize the panels

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