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AltiReport Manual 21

— 2301 - Inbound Answered Call Wait Time

— 2302 - Inbound Abandoned Call Wait Time

— 2303 - Inbound Overflowed/Redirected Calls Wait Time

— 2304 - Inbound Calls Answering Time

— 2305 - Outbound Call Handling Time

— 2306 - Inbound Call Priority

— 2307 - Cumulative Inbound/Outbound Call

— 2308 - Cumulative Inbound Call Wait Time

— 2309 - Cumulative Inbound Call Handling

— 2310 - Cumulative Outbound Call Handling

— 2311 - Total & % Inbound Calls ANS/ABN/OFL

— 2312 - Total & % WG Inbound Calls in Queue

— 2313 - Average Call Handling Time

— 2314 - Total Outbound Calls

— 2315 - Total Outbound Calls Handling Time

— 2316 - Daily Max Number of Calls in Queue

— 2317 - Daily Longest Queue Time

— 2318 - Daily Real Time Service Level

DNIS Report

• Detail:

— 3101 - Call Detail Report

•Summary:

— 3201 - Call Summary

Reports

Navigation

To access a report:

1. From the AltiReport main menu, select a category report menu

(Agent, Workgroup or DNIS), then use the side menu bar to highlight

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