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Reports

AltiReport Manual 33

Table

All data from Table AGENTPERWGSUMMARY1,

AGENTPERWGSUMMARY2, AGENTSUMMARY1,

AGENTSUMMARY2, AGENTSUMMARY3, AGENTSUMMARY4.

Columns

a. AGENTPERWGSUMMARY1.StartTime = AGENTSUMMARY1.StartTime

b. AGENTPERWGSUMMARY1.AgentNum = AGENTSUMMARY1.AgentNum

c. “Summary Duration (24:00:00 for daily)” - D

d. AGENTSUMMARY3.DurLogon

e. D-F-G-H-I-J

f. AGENTPERWGSUMMARY2.DurInWGTalk +

AGENTPERWGSUMMARY2.DurOutWGTalk +

AGENTPERWGSUMMARY2.DurInWGHold +

AGENTPERWGSUMMARY2.DurOutWGHold

g. AGENTSUMMARY2.DurInWrapUp + AGENTSUMMARY2.DurOutWrapUp

h. AGENTSUMMARY4. DurNotReady.

i. AGENTSUMMARY4. DurAgentDND + AGENTSUMMARY4. DurAgentFWD

j. AGENTSUMMARY4. DurAgentError

k. AGENTSUMMARY2.DurInDirTalk + AGENTSUMMARY2.DurOutDirTalk +

AGENTSUMMARY2.DurInDirHold + AGENTSUMMARY2.DurOutDirHold

1204 - Agent WG Inbound Calls Summary Report

The Agent WG Inbound Calls Summary Report displays an agent’s

inbound workgroup calls.

Table

All data from Table AGENTPERWGSUMMARY1,

AGENTPERWGSUMMARY2.

Columns

a. AGENTPERWGSUMMARY1.StartTime

b. AGENTPERWGSUMMARY1.WGNum

c. AGENTPERWGSUMMARY2.NumInWGCall

d. AGENTPERWGSUMMARY2.NumInWGRNA

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