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Reports

AltiReport Manual 37

Columns

a. Time, Not from database

b. (AGENTPERWGSUMMARY2.DurInWGTalk+

AGENTPERWGSUMMARY2.NumOutWGConnected+

AGENTPERWGSUMMARY2.DurInWGWrapUp+

AGENTPERWGSUMMARY2.DurOutWGWrapUp+

AGENTPERWGSUMMARY2.DurInWGHold+

AGENTPERWGSUMMARY2.DurOutWGHold) /

(AGENTPERWGSUMMARY2.NumInWGAnswered+

AGENTPERWGSUMMARY2.NumOutWGConnected)

1303 - Agent % Contribution to each WG (Inbound/

Outbound)

The Agent % Contribution to Each WG report displays the percentage of

calls answered by agent for each workgroup the agent belongs to.

Table

All data from Table AGENTPERWGSUMMARY1,

AGENTPERWGSUMMARY2

Call Number

AGENTPERWGSUMMARY2.NumInWGAnswered+

AGENTPERWGSUMMARY2.NumOutWGConnected

Duration

AGENTPERWGSUMMARY2.DurInWGTalk +

AGENTPERWGSUMMARY2.NumOutWGConnected +

AGENTPERWGSUMMARY2.DurInWGWrapUp +

AGENTPERWGSUMMARY2.DurOutWGWrapUp +

AGENTPERWGSUMMARY2.DurInWGHold +

AGENTPERWGSUMMARY2.DurOutWGHold

1304 - Agent WG Call Handling Time Distribution

The Agent WG Call Handling Time Distribution report displays a chart of

an workgroup agent’s inbound and outbound calls, including length of call

(in minutes).

Table

All data from Table CDRMAIN

1 2 ... 36 37 38 39 40 41 42 43 44 45 46 ... 65 66

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