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AltiReport

AltiReport Manual 1

AltiReport

Introduction

Call detail records (CDR) are an important source of information for call

centers running PBX systems. Previously, AltiGen relied on third party

applications for advanced CDR reporting. In OE 5.0, the CDR database is

re-designed with more information that can be accessed with AltiGen’s

own reporting application, AltiReport.

AltiReport is a web-based reporting application that can generate up to 40

detailed CDR reports, including personalized reports according to agent,

workgroup, and DNIS. A report summary and analysis is also available for

each report.

Requirements

AltiReport can be set up on a Microsoft Windows Operating System. There

is no particular requirements for Client machine. Any computer with

proper web browser can be used as client machine; please verify the client

system has a suitable web browser (Microsoft Internet Explorer 6.0 or

above) prior to installation of AltiReport.

Requirements

• System must have OE/ACC or ACM 5.0A installed

• Installation must have External Logger 5.0A with Update1 (or above)

and external CDR DB (Microsoft SQL Server 2000) setup.

• Separate server for AltiReport—do not install on to OE or ACM

system. Minimum system requirement:

— Pentium 2G with 512 MB RAM (1G of memory recommended)

— 40G HD

— Windows 2000/2003/XP

• AltiReport License— needs to be added to OE/ACC or ACM 5.0A

system and registered.

• Java 2, Standard Edition (J2SE) SDK 1.4.2

• Tomcat 4.1.31

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