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Reports

AltiReport Manual 53

2311 - Total & % Inbound Calls ANS/ABN/OFL

The Total & % Inbound Calls ANS/ABN/OFL report displays totals and

percentages of inbound calls, including calls answered, abandoned and

overflowed.

Table

All data from Table WGSUMMARY

Columns

a. StartTime

b. NumInWGCall

c. NumInAnswered

d. C/B *100%

e. NumInAbnInQ+NumInAbnDuringRing

f. E/B *100%

g. NumInOverflow + NumInAbnVmMsg + NumInAbnVmNoMsg +

NumInAbnToApp + NumInAbnToOthers

h. G/B *100%

2312 - Total & % WG Inbound Calls in Queue

The Total & % WG Inbound Calls in Queue report displays totals and

percentages for workgroup inbound calls in queue.

Table

All data from Table WGSUMMARY

Columns

a. StartTime

b. NumInWGCall

c. NumInCallInQ

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