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Agent Reports

32 AltiReport Manual

Table

All data from Table AGENTPERWGSUMMARY1,

AGENTPERWGSUMMARY2, AGENTSUMMARY1,

AGENTSUMMARY2.

Columns

a. AGENTPERWGSUMMARY1.StartTime = AGENTSUMMARY1.StartTime

b. AGENTPERWGSUMMARY1.AgentNum = AGENTSUMMARY1.AgentNum

c. F+J

d. H+L

e. D / C

f. AGENTPERWGSUMMARY2. NumInWGAnswered

g. F / C

h. AGENTPERWGSUMMARY2. DurInWGTalk.

i. H / F

j. AGENTPERWGSUMMARY2. NumOutWGConnected

k. J / C

l. AGENTPERWGSUMMARY2. DurOutWGTalk

m. L / J

n. AGENTSUMMARY2. NumInDirAnswered

o. N / C

p. AGENTSUMMARY2. DurInDirTalk

q. P / N

r. AGENTSUMMARY2. NumOutDirConnected

s. R / C

t. AGENTSUMMARY2.DurOutDirTalk

u. T / R

1203 - Agent State Summary Report

The Agent State Summary Report displays a summary of an agent’s state.

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