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Workgroup Reports

48 AltiReport Manual

Filter

TalkDuration = 0 AND (ExitState NOT IN (2,3,7) OR AbnTargetType

BETWEEN 1 AND 7); TargetWGNum

Group

TargetWGNum, WGSessionID

Value

QueueDuration+RingDuration

2304 - Workgroup Inbound Calls Answering Time

The Workgroup Inbound Calls Answering Time report displays inbound

calls answered time statistics for the specified workgroup.

Table

All data from Table CDRMAIN

Filter

TalkDuration > 0; TargetWGNum

Group

TargetWGNum, WGSessionID

Value

TalkDuration + HoldDuration

2305 - Workgroup Outbound Call Handling Time

The Workgroup Outbound Call Handling Time report displays outbound

call handing for all workgroup connected calls for the specified workgroup.

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