
Reports
AltiReport Manual 43
2205 - Workgroup Inbound/Outbound Call Summary
with % Analysis
The Workgroup Inbound/Outbound Call Summary with % Analysis report
displays all inbound (answered/abandoned/overflowed) calls and outbound
connected calls for the specified workgroup agent(s).
Table
All data from Table WGSUMMARY
Columns
a. StartTime
b. WGNum
c. NumInWGCall
d. NumInAnswered
e. D/C * 100%
f. DurInTalk
g. F/C
h. NumInAbnInQ + NumInAbnDuringRing
i. H/C * 100%
j. NumInOverflow + NumInAbnVmMsg + NumInAbnVmNoMsg NumInAbnToApp
+ NumInAbnToOthers
k. J/C * 100%
l. NumOutConnected
m. DurOutTalk
n. M/L
o. C+L
Kommentare zu diesen Handbüchern