
Workgroup Reports
50 AltiReport Manual
2307 - Workgroup Cumulative Inbound/Outbound Call
The Workgroup Cumulative Inbound/Outbound Call report displays total
inbound and outbound call statistiscs for the specified workgroup.
Table
All data from Table WGSUMMARY
Columns
a. StartTime
b. NumInWGCall
c. NumInAnswered
d. C/B * 100%
e. DurInTalk
f. E/C
g. NumInAbnInQ+NumInAbnDuringRing
h. G/B * 100%
i. NumInOverflow + NumInAbnVmMsg + NumInAbnVmNoMsg +
NumInAbnToApp + NumInAbnToOthers
j. I/B * 100%
k. NumOutConnected
l. DurOutTalk
m. L/K
n. B+K
2308 - Workgroup Cumulative Inbound Call Wait Time
The Workgroup Cumulative Inbound Call Wait Time report displays
cumulative call waiting time for all inbound calls for the specified
workgroup.
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