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Workgroup Reports

52 AltiReport Manual

c. NumInAnswered

d. C/B * 100%

e. DurInTalk

f. E/C

g. DurInTalk+DurInWrapUp+DurInHold

h. G/C

i. NumInAbnInQ+NumInAbnDuringRing

j. I/B * 100%

k. NumInAbnInQ

l. NumInAbnDuringRing

m. NumInOverflow + NumInAbnVmMsg + NumInAbnVmNoMsg +

NumInAbnToApp + NumInAbnToOthers

n. M/B * 100%

o. NumInCallInQ

p. NumInAbnVmMsg

q. NumInXfer

2310 - Cumulative Outbound Call Handling

The Cumulative Outbound Call Handling report displays statistics for

outbound calls

handled by the specified workgroup.

Table

All data from Table WGSUMMARY

Columns

a. StartTime

b. NumOutConnected

c. DurOutTalk

d. C/B

e. DurOutHold + DurOutTalk + DurOutWrapUp

f. E/B

g. NumOutXfer

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