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Reports

AltiReport Manual 55

2315 - Total Outbound Calls Handling Time

The Total Outbound Calls Handling Time report displays the total/average

talk time and total/average handling time, for outbound calls for the

specified workgroup.

Table

All data from Table WGSUMMARY

Columns

a. StartTime

b. NumOutConnected

c. DurOutTalk

d. C/B

e. DurOutHold + DurOutTalk + DurOutWrapUp

f. E/B

2316 - Daily Max Number of Calls in Queue

The Daily Max Number of Calls in Queue report displays the daily

maximum number of workgroup calls in queue, in a line chart format.

Table

All data from Table WGRTSUMMARY

Horizontal Axis

StartTime

Vertical Axis

IntvMaxQLength

2317 - Daily Longest Queue Time

The Daily Longest Queue Time report displays the longest queue time by

hour, for workgroup calls, in a line chart format.

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