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Chapter 12: Trunk Configuration

100 MaxACD Administrator Manual

Figure 12-4. Selecting trunks to configure

Setting General Trunk Attributes

Select a channel to view its current attributes. You can then set or change the following

attributes. If an option is grayed out, it is not available for that type of trunk:

• Access Code—Assign a trunk access code to the selected trunk. If you need to use

a trunk access code other than 9, you must first set this up on the Number Plan

tab of System Configuration (see “Setting a System Number Plan” on page 35).

Note: Th

ere are two types of access code: Trunk Access Code (TAC) and Route

Access Code (RAC). TAC is a quick and easy way to select which trunk(s) you

would like to dial out from, especially when you want to reserve trunks for a

special dialing purpose. For example, you can set up TAC "7" and assign that

to trunk(s). These trunks will be reserved exclusively for users who know the

TAC "7".

Although TAC is easy to use, it does have limitations especially when you are

ocated in an area with a complicated dialing pattern or you need to set up

VoIP hop-off dialing.

RAC uses the Out Call Routing table, which has the flexibility to group trunks

nto a route, assign routes to a specific dialing pattern, and add/delete digits

from the dialing pattern. It can solve most of the complicated dialing

problems. If your system is using RAC, you can set this TAC field to "None".

• Area Code—The local area code for each trunk. Enter a three-digit area code. If left

blank, the trunk assumes the home area code defined in the General tab of the

System Configuration window. This configuration is for each trunk in the system and

will negatively affect features such as Zoomerang if the area code is not configured

properly.

• Direction—The trunk direction can be Outgoing only, Incoming only, or Both

Outgoing and Incoming. The Both option is the system default.

• Phone Number—Enter the number without area code in this field.

Trunk transmitting caller ID rules:

1. If extension has Transmitted CID configured, this number will be transmitted

first. If not configured, go to next.

2. If extension has DID Num

ber configured, the 10-digit DID number will be

transmitted. If not configured, go to next.

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