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Setting up Call Reports

MaxACD Administrator Manual 47

• How you want the system to manage an internal CDR database.

To set up Call Reports, select System > System Configuration, then click the Call

Reports tab.

Figure 4-15. System Configuration, Call Reports tab

Internal Database Configuration (Internal Log Service)

The Internal Log Service (shown in the Log Service display table) is created by default.

You can enable or disable the service, but you cannot remove this database nor add

another Internal Log Service.

To manage the internal CDR database:

1. Make sure the In

ternal Log Service check box is checked.

2. In the Internal Database Con

figuration field, use the up/down arrows to select

the Active database retaining period in months. This determines how long the

data will be kept in the database. Valid entry is 1-12 months.

3. (Optional) In the Arc

hive purged record(s) field, use the up/down arrows to select

the number of months per archive file. This determines the number of months that

the system will archive an existing CDR database before creating a new database.

4. Press OK or Ap

ply.

External (Remote) Logging of Call Data

MaxACD allows you to output CDR records to a Microsoft SQL Server database. Before

you enable external logging, you need to set up and configure the SQL database and

external logger application.

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