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Chapter 4: Configuring the MaxACD System

50 MaxACD Administrator Manual

Figure 4-18. Automatic Dialing Plan Rules dialog box

Define the Local Plan, Domestic Plan, and International Plan. A character of the pattern

can be a digit from 0 to 9. It can also be a range of digits, for example, [0-3]. If it is a

question mark, '?', it is equivalent to [0-9].

When return calls are made, these rules are followed:

• When the number matches Local Plan, the system will send the number out to the

trunk directly.

• When the number matches the Domestic Plan, the system will send the number out

with the domestic toll call prefix.

• When the number matches the International Plan, the system will send the number

out with the international toll call prefix.

When a number matches multiple entries, the match with the most digits has priority.

Audio Peripheral Configuration

You can configure audio peripheral settings:

• Music on hold

• System default beginning and update prompts for callers in queue

To access the Au

dio Peripheral configuration window, select System > System

Configuration, then click the Audio Peripheral tab.

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