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Chapter 9: Call Recording Configuration

84 MaxACD Administrator Manual

Configuring Call Recording

To configure system-wide call recording, including centralized recording for multiple

gateways, do one of the following:

• Click the Recording button on the toolbar.

• Select System > Call Recording Configuration.

Figure 9-1. Recording Configuration window

Note: Call recording options for specific extensions/workgroups can be set up on the

General tab of Extension Configuration and Workgroup Configuration,

respectively.

To Enable and Configure Ce

ntralized Recording

1. Check the Enable Centraliz

ed Recording check box.

2. Select a Re

cording Type from the drop-down list.

3. In the Ce

ntral Location field, browse for the directory you want to set as the

destination folder and path for saving the call recordings.

Important: If you are using FTP protocol, the FTP server must be installed and

configured properly on the same machine as the Central Location

directory.

An FTP folder must be created for the Ce

ntral Location, so that it can

be fully accessible through FTP.

The FTP Path mu

st be pointed to the Central Location.

4. If you are using multiple gateways, and you are not using network

attached storage,

check Gateways Use FTP Protocol to Transmit Recorded Files to Central

Location.

a. FTP S

erver—Enter the IP address of the FTP server.

b. FTP A

ccess Account—An FTP server account name that gateways can log in to.

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