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Chapter 3: Getting Around MaxACD Administrator

26 MaxACD Administrator Manual

The Reset button resets the selected trunk(s) to the idle status if the trunk is connected

to a carrier. You’ll be asked to confirm the reset, and a status message will tell you if

the reset was successful.

Extension View Window

When a Virtual extension registers with the system, it becomes an IP extension and is

associated with a SIP Extension channel. Extension view displays the phone’s Extension,

Name, Location, and Status.

Figure 3-6. Extension View window

Call Log View Window

The Call Log View window displays the line and trunk traffic history.

Prints selected

log entries

Clears the

window of all

data

Figure 3-7. Call Log View window

The window displays, for the last 30 calls, the caller line or number, the callee, the

starting time in 24-hour format and the length of the call.

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