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Chapter 4: Configuring the MaxACD System

32 MaxACD Administrator Manual

Setting General Parameters

Use the General tab in the System Configuration window to set the system ID and

country, home area code and main number, manager and operator extensions, Lync

ACD configuration, and options for system call park.

Figure 4-1. System Configuration, General tab

You can set the following parameters and options:

Parameter Description

System ID

Assign a number (1-100) to the system. This ID will be used

to differentiate call records if multiple systems are writing call

records to a same external database.

Country

Select a country for the system. This configuration ties to a

tone table matched to the country's telecom interface

specification.

Manager Extension

Select the system manager’s extension number.

The system manager has access to the following system

administra

tor functions:

• Record custom phrases

• Turn on trunk blocking (#38)

• Manage the voice mail’s System Distribution List from the

phone

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