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MaxACD Administrator Manual 243

PPENDIX

Network Ports

If MaxACD for Lync is behind a firewall/NAT router, you need to open TCP and UDP ports

according to the following table:

For external VoIP connection through a

firewall TCP UDP

VoIP RTP Port (Voice Stream) for SIP From X to Y (See

note below)

SIP Tie Trunk from another MaxACD server 10060

SIP Trunking Service from carrier 5060

H.245 (Media Capability) 1720

From X to Y (See

note below)

Note: An easy way to find out the RTP/TCP port range(s) for SIP is to look in MaxACD

Administrator View > Current Resource Statistics. All the ports are listed in

the Local Ports column.

Alternatively, you can figure the port range in the following way:

When MaxACD is running on a non-Windows 2008 system,

BasePort = 49152

When MaxACD is running on a Windows 2008 system,

BasePort = 49664 (This is because Windows 2008 has some system services use

orts in the 49152 range.)

For a single chassis syste

X = BasePort

Y = BasePort + Total IP codec channels x 2

For a mu

lti-chassis system, you need to enter multiple ranges:

Gateway ID = 0

X0 = BasePort

Y0 = BasePort + Total IP codec channels in GW0 x 2

Gateway ID = 1

X1 = BasePort + 512 x 1

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